• Report: #1084274

Complaint Review: The Perfecter

  • Submitted: Fri, September 13, 2013
  • Updated: Fri, September 13, 2013

  • Reported By: Archie126 — Latham New York
The Perfecter
500 Returns Road Wallingford, Connecticut USA

The Perfecter Tristar Company refused to issue RA# based on exceeding return policy time limt Wallingford Connecticut

*Consumer Suggestion: I checked their website and you failed to mention that....

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First of all, we are senior citizens and my wife was having difficulty fixing her hair due to a pending shoulder replacement.  She saw this curlingbrush and thought it would be a good tool for fixing her hair.  Soon after it arrived she tried The Pefecter and was not pleased with it and put it aside for return.  Then she went into the hospital, had her surgery, and returned home to recuperate.  Now that she is feeling better she called this company and spent almost an hour being transferred from one person to another asking for a Return Authorization.  While polite, each represeative referred to the return policy in the infomercial which we did not see.  Then they referred to a booklet that came with the product.  We did not receive an instruction booklet and no where in the package was a written return policy.  We will never deal with this company again.


This report was posted on Ripoff Report on 09/13/2013 12:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Perfecter/Wallingford-Connecticut-06495/The-Perfecter-Tristar-Company-refused-to-issue-RA-based-on-exceeding-return-policy-time-1084274. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

I checked their website and you failed to mention that....

AUTHOR: Ken - ()

 they have a generous 60 DAY return policy.

Her setting it aside for later, having an operation and then recovering is of NO interest to the business.  Neither is your statement you are senior citizens.  I'm one of them too, and I don't expect special treatment.

How, indeed, is this a Ripoff in any way?....Oh, right, you're special and have a myriad of excuses.

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