Last June, my husband and I decided to buy a pool. Of course, we saw on ad on TV about an entire pool package including decking for only $395. Out of curiosity, I called the toll free number to get additional information and a few days later a representative arrived at my home with an unbelievable set-up about above ground swimming pools.
He went on about how the company has a low maintenance, no long term cost pool called the Elite. He had a binder that showed numerous differences between the Value pool (the advertisement on TV) and Elite pool. He stated that the Value pool only has a life of 2-3 years and the Elite last 20-25 years because of the liner, copper ionizer system, and steel shell.
With the Elite pool, the company gave a lifetime warranty on everything, because of the excellent quality. If we closed the deal that instance, we would get a pool cover, heat blanket, and poloris cleaning system for the pool as a bonus. And, as an added incentive to make the deal, the company would use our pool as a "show pool" and we would get $300 off our bill each time. He said the reason being was that the company was expanding into the Gulf Coast area and needed a few "show pools". I saw nothing wrong with this Elite pool, so we signed...and were suckered!
After owning the pool for 2 months, I could not reach anyone regarding warranty information, maintance, or about the "show pool" program. The phone numbers on the paperwork were relayed to a voice system, saying they were closed for the season. I have tried calling the independent filter but they could only help me with valid documentation from the Pool Depot. This has been an expensive lesson learned-as of now, our pool is not working-and I am still trying to track down Pool Depot. We would like to get any advice on what to do?