The Pool Guyz Has not honor their contract 29 days past promise day. Countless delays, no customer service, horrible!!!!! Virginia Beach Virginia

The original contract was signed April 20^th for work to be started the week of May 13^th. The customer was informed, that if work commenced on that day, June 1^st was a real possibility to be swimming. However, our contracts have a month duration, and the customer signed knowing that all work may not be completed by the June 1^st date.  Unfortunately, due to the weather in the spring, the project did not start until May 20^th. We had torrential downpours that entire week, but still worked through the storms, and all of Memorial Day weekend to get the first stage of the install completed. The next two weeks were a combination of rain, and dealing with the customer’s coordination of schedule. Since the customer wanted to be present for all work, and was not available on certain days, that made it very difficult to schedule, especially when the weather was unpredictable, and electricians cannot complete work in that environment. The Pool Guyz sales team was in communication with the customer in various methods. In office visits, cell phones, email, text, and personal cell phone. The only dispatched communication between the customer and our company was when the customer called a personal cell phone numerous times while that phone was not being carried. We repeatedly asked the customer if they had any questions, no matter the time of day, to call one of the many, company provided numbers. During this time, the customer made threats and used intimidation to try and get the work done faster which is highly unnecessary, we pride ourselves in providing not only the highest of quality product, but to do so in a timely manner.

There was small company turnover with one of our laborers; however that had no effect on the job. In fact, the customer tried to hire one of the former employees to pour the concrete as a side job, and paid that former employee who ended up just taking the money. This delayed The Pool Guyz from pouring the contracted amount of concrete, along with coordinating the customer’s availability, and Mother Nature, for a week’s time. The work was completed a week after the contracted date, and the customer’s pool had the diving board, and company indoc done two weeks thereafter. I can assure you The Pool Guyz as a company, have one goal in mind, and that is customer satisfaction. Unfortunately, in June alone, 15 of the 30days had rain according to the weather almanac. This is where the majority of the problem aroused; it certainly was not from our payment structure, nor company turnover. The fence was put back up at a moment’s notice by the demands of the customer, only to be taken down in the next few days, because another contractor was hired for additional concrete. That concrete still has not been poured two weeks after, noticed by our Operation and Sales manager, who went by the home for a follow up on Saturday, July 6^th.

The entire team at The Pool Guyz would like to express our gratitude, and thank Esteban and his family for the opportunity to perform the build. Customer relations are very important, as is choosing the right builder with any home improvement project. You can feel comfort in selecting The Pool Guyz as your dream backyard builder; we will not stop until we have 100% satisfaction. This level of persistence, coupled with the most knowledgeable team of employees, has led The Pool Guyz to be one of the premier pool builders in the country. Thank you for your time, if you have any questions or comments, please contact one of our offices, we would be grateful to hear from you.