- Report: #1063041
Report - Rebuttal - Arbitrate
Complaint Review: The Pool Guyz
The Pool Guyz509 Viking Dr. Virginia Beach, Virginia USA
The Pool Guyz Has not honor their contract 29 days past promise day. Countless delays, no customer service, horrible!!!!! Virginia Beach Virginia
*REBUTTAL Owner of company: Mr. Esteban
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The Pool Guyz may be the best at providing a the best fiberglass pool in the market, but their bussiness practice in my opinion is by far the worst i have ever encountered.
My family and I purchased a $40,000 pool from the Pool Guyz and we were told that at the very least we would be swimming by June 1, 2013. Once we sign the contract and gave down payment everything seems fine until the delay started. It took them about three week to get to the house just to mark the property, once they got there, they rushed through the marking and when i told them that i wanted my wife to see it before making it with paint they showed displeasure. The next day or so i was told that my pool installation was going to be dalay for a week but not worry because they were going to be sure it was going to be on schedule. The pool got in the grown in mid May 2013, The plumber quit the job after two days or so delaying the installation even further.
At this point i had already pay full amount as agreed in the contract, specially after i was told that pool installation will stop if i didnt make final payment. My neighbor's driveway got damage and they haven't fix as agreed after driving their semi while backing the pool. I have sand everywhere and trash they are yet to come and pick up. Once i cleared that s**t I was told that i was eight in line for concrete, At this point i am WTF! Call after call no help what so ever.
Pool pump running for weeks with no chemicals water green as hell, i though i had the most expensive frog and turtle pond in the neighborhood. One of their former employee told me that they go through so many employee due to their poor management and business practice. I always had to initiate the calls and very seldom i got good or timely status updates. The CEO was nowhere to be found and i was told that he was on vacation while all customers waiting on their pools are left to suffer. My pool is yet to be clean, their trash is yet to be pick-up and when they finally put my privacy fence back up they did such a poor job a three year old could have done better after a weekend workshop at home depot.
While viking product may be the best, these guys are not the company you should consider and while not everyone was at fault or responsible there are those that in my opinion turned their face away. They care more about your money than your satisfaction. Avoid paying in full until final product is 0 finished!
This report was posted on Ripoff Report on 06/29/2013 06:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Pool-Guyz/Virginia-Beach-Virginia-23452/The-Pool-Guyz-Has-not-honor-their-contract-29-days-past-promise-day-Countless-delays-no-1063041. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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