• Report: #626093

Complaint Review: The Poppy Pod Depot

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  • Submitted: Fri, July 23, 2010
  • Updated: Tue, August 31, 2010

  • Reported By: Einstein — Boston Massachusetts United States of America
The Poppy Pod Depot
3146 Old Farm House Dr, North Fort Myers, FL 33917 Internet United States of America

The Poppy Pod Depot Gary Hoffman and Nancy Diraffaele Place order and they send you garbage. They refuse to refund or replace order, only say too bad. Internet

*Consumer Comment: What you can do

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I ordered Extra Jumbo Pods and they sent 4"-5" pods with no stems, many broken, some moldy, it was like they sent the box of ones that were rejected after sorting their pods.  It appears this is standard procedure for this company or whatever you call it.

If you look up past snapshots of their website, they list actual size, they no longer do this to avoid people demanding refunds I suspect.  Now they only use terms like jumbo, large, mammoth which are not really any indication of the actual size.

They say that is what you ordered and that is what you get.  No refunds or exchanges.  They have the money and you have garbage.  However you can try to get a refund through your card company if they have not changed credit card processing companies by the time you jumped through 100 hoops to obtain a refund.  I still have not received a refund and it has been almost 4 months now .  I sent back my order with delivery confirmation which is a must as these scumbags will deny getting them.

They operate out of an aluminum house trailer located in one of Florida's fine trailer parks.  Nancy Diraffaele is over 65 years old and I suspect her partner in crime Gary Hoffman is also so maybe they are going senile?  At DexKnows.WhitePages.com you can find them listed and all their neighbors phone numbers but theirs is unlisted for a very good reason I suspect.  Many times neighbors will have their numbers, so it might be worth a try if you need to contact these scumbags. 

Any company that does not list a contact phone number is not a company to do business with.  These people have no morals, total RipOffs and scum of the earth.  Stay away at all costs!

This report was posted on Ripoff Report on 07/23/2010 07:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Poppy-Pod-Depot/internet/The-Poppy-Pod-Depot-Gary-Hoffman-and-Nancy-Diraffaele-Place-order-and-they-send-you-garbag-626093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

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AUTHOR: 1madcustomer - (United States of America)

I have had an extremely bad experience with another poppy dealer that hangs his reputation on past ebay comments. what i did was search the state in which he operates for his business license. this will give you all the info you need to file a complaint with the state attorney general's office. in the case of poppy pod depot i did a quick search using the term   florida business license search   interestingly i found that there is no active or inactive license for poppy pod depot, gary hoff, or nancy hoff. if true this means that they are operating without a license and you can probably get them shut down. if you search   florida attorney general consumer complaint   you will pull up the AG's website and can then file an online complaint. The AG's office in most, if not all, states investigates companies that are licensed in their state. besides getting your money back through the bank this is another way for you to try to recover your money, or at least prevent them from ripping off anyone else.
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