- Report: #401080
Report - Rebuttal - Arbitrate
Complaint Review: The Puppy Experience, Seeapuppy.com
The Puppy Experience, Seeapuppy.com487 Main Road (Rte 25 East) Aquebougue, New York U.S.A.
The Puppy Experience, Seeapuppy.com Beware of false advertizing Aquebougue New York
*Consumer Comment: Its Tough Being In The Spotlight
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So I thought by buying a puppy from a pet store was the right way to go. They would be able to check on the puppies background ...better than I could...so they would be worth the extra money instead of dealing directly with someone over the internet....
So I ordered one back in December last year from The Puppy Experience.
When I preordered the dog, I was told that I did in fact have a one year health guarantee much like the one that they now have on line, with five years. It just didn't list this particular vet, but it did list the vet next door to them. Nor did it say that you needed to only buy the Holistic Health Extension food also they have removed that from their web site as of last week as I sent them an e-mail explaining thatit was the only food I ever purchased for the puppy.( I also told them that I purchased it at Pet Care Depot II for half the amount that they are charging..another rip off)
They seem to be charging 40.00 a case for the food and well you can purchase it at
Pet Care Depot II
1596 Rte 112
Medford NY US 11763
For 19.99 a case.half the price.
In googling sites that could give me some information on see-a puppy and the Puppy Experience I came across this Blog and the reason why I have included it in mine is the fact that This is exactly when I Preordered my puppy from them.( the neighborhood chatter) Back in December 2007 and if you notice the ad which included:
"$600.00 SHOTS All Up To Date-
$125.00 Free Vet Check-$300.00 Week Boarding FREE-All De-Wormings Up To Date-Full Congenital Guarantee-Free 2 Weeks Of Vet Services-All Papers & Registrations-AKC - ACA - DRA - APR -Full Breeder Information & Micro-chip
CLICK DALMATIONS BELOW TO SEE LIVE PUPPY CAM...."
There they are .the words that they did not honor.FULL CONGENITAL Guarantee.
Now let's discuss the word congenital.in the English language this would in turn mean genetic, inborn, inbred.transmissible..
I picked up this puppy the day before Christmas....sick...
But my main complaint is this...Again Cosmo is sick and I had to take him back to the vet, it seems the staph infection has once again returned. On 09/30/2008 I am given Cephalexin 250mg and ChlorhexiDerm Shampoo and told that I need to return on Tuesday in two weeks and oh by the way Cosmo has cataracts.
Well this was the first time any of my puppies' doctors saw thisso I contacted The Puppy Experience and made an appointment at the Animal Hospital in Manhattan, to see what can be done to improve the quality of my puppies life.
At this point he is seeing well enough but I must take him back in three months to recheck his eyes. They cannot tell me at what point will his eyes get worse, or when he will need the cataract surgery. Since there is a 90% success rate with the surgery, they feel that he is at the moment seeing well enough because there is the fact that there is that 10% chance that his eye site will not get better..
Now they have refused to speak with me, and just hang up when I call.There is no one year guarentee as they advertized to me.
Then Scott the owner decided to call me and asked me to come in and he would look over all the vet bills, and the insurance company has also denied any claims for my puppies eyes as they will not pay for a cogential defect... and when I got there the owner was noo where to be seen and the next day they place major insults about me on the web, that Iam a drug addict and a prostitute. This is the way they handle major complaints.
Mattituck, New York
This report was posted on Ripoff Report on 12/13/2008 04:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Puppy-Experience-Seeapuppycom/Aquebougue-New-York-11931/The-Puppy-Experience-Seeapuppycom-Beware-of-false-advertizing-Aquebougue-New-York-401080. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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