- Report: #960357
Report - Rebuttal - Arbitrate
Complaint Review: The Pyramid Collection
The Pyramid Collection355 main st Internet, Massachusetts United States of America
The Pyramid Collection bad News ... and rude besides Internet, Massachusetts
Iwas also told that there would be email confirmation of the order .... that never happened [strike one] . Yesterday , FedEx arrived... with only the bonus item. According to the packing slip ... everything else was designated as being on on backorder[strike two]... but I had incurred the 0/N shipping costs for the whole $400.00 plus order [strike 3]
I called the company and got one of the rudest customer service reps I have ever come in contact with.. When I described the problem , she told me that the sales people aren't always up to date on inventory, and the the things that showed in inventory were probably used to fill other back orders... These were Halloween costumes , and are useless after Halloween, so I told her to cancell the remainder of the order... To which she responded that the order could not be cancelled ... So I told her she had two choices ... cancel it or deal with my credit card company.. only then did she cancel the order...
When I asked to be removed from their mailing lists ... she slammed the phone down and hung up
My advice .... avoid them
This report was posted on Ripoff Report on 10/26/2012 05:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Pyramid-Collection/Internet-Massachusetts-01588/The-Pyramid-Collection-bad-News-and-rude-besides-Internet-Massachusetts-960357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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