• Report: #985131

Complaint Review: The Pyramid Collection

  • Submitted: Thu, December 20, 2012
  • Updated: Thu, December 20, 2012

  • Reported By: Amanda — Wasilla Alaska United States of America
The Pyramid Collection
355 Main Street Whitinsville, MA 01588 whitinsville, Massachusetts United States of America

The Pyramid Collection Lazy, Rude, Cheap, False, whitinsville, Massachusetts

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Highly disappointed in this store and will be doing many reviews on thier customer service. I really liked this company until I recieved a gift and tried to exchange it. THis company is lazy- they never exchanged it. They claimed not to have seen the exchange form. (Even though I wrote on the front and back- and included my number.) 

They credited the wrong account and didnt send me my new item or send me my money back. I was on hold for over an hour! Talked to 2 customer service reps and a manager. No one could help- just said they were sorry. Nothing was done. 

I will not recommend this company to anyone, which is sad, I thought they had neat clothes. The items I sent back were cheaply made though. Figured I would give it one more chance with an exchange- and this was back in September.. it is now December and still nothing.  This company is slow on contacting customers back and does not follow through. The 100% customer satisfaction is a joke.

This report was posted on Ripoff Report on 12/20/2012 03:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Pyramid-Collection/whitinsville-Massachusetts-01588/The-Pyramid-Collection-Lazy-Rude-Cheap-False-whitinsville-Massachusetts-985131. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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