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  • Report: #656459

Complaint Review: The Robbins-Madanes Center for Strategic Intervention

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  • Submitted: Fri, October 29, 2010
  • Updated: Sat, May 24, 2014

  • Reported By: Ismail89 — Melbourne Internet Australia
The Robbins-Madanes Center for Strategic Intervention
1295 Prospect St. Suite 201 La Jolla, California United States of America

The Robbins-Madanes Center for Strategic Intervention TONY ROBBINS INCOMPETENT & FRAUDULENT STAFF!!! BE CAREFULL!!! MUST READ!! La Jolla, California

*Consumer Comment: Support Documents

*Consumer Comment: What?????

*REBUTTAL Individual responds: In their lies find your truth

*Consumer Comment: comment

*REBUTTAL Owner of company: Not a customer issue, a student conduct issue

*Consumer Comment: Terrific Content, Horrific Customer Service

*Consumer Comment: I Got a Fast and Courteous Refund!

*Consumer Comment: Response to David Williams

*Consumer Comment: theres a better way -

*Consumer Comment: Robbins Madanes Training is excellent

*Consumer Comment: Life Changing

*Consumer Comment: Who is really being ripped off?

*REBUTTAL Owner of company: From the CEO of Robbins-Madanes Training

*Consumer Comment: Good, but...

*REBUTTAL Owner of company: Yes, the refund was delayed - an explanation

*Consumer Comment: The Program has very high integrity

*REBUTTAL Individual responds: Refund received

*Consumer Comment: Similar experience with no solution yet

*REBUTTAL Individual responds: Best Coaching Training Program Available!

*Consumer Comment: This was the best program I ever bought

*Author of original report: Issue resolved

*REBUTTAL Owner of company: Complaint was unjustified & has been resolved

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Hi Prospective Tony Robbin Customers,

I am a bag fan and customer of Tony Robbins. I would like to lodge a complaint against Mark Peysha, the CEO of Robbins-Madanes Training. I think Tony Robbins is an outstanding man however he always ends up, probably inadvertently, hiring the most pathetic people.

I recently signed up to Robbins-Madanes Training program. However, I was extremely dissatisfied with this program, because unlike Tony Robbins seminars which are outstanding, I found this program to be extremely mediocre.

just a bunch of videos and boring teleclasses. I can watch this 'interventions' live at Robbins seminars and did not find most the videos very useful. Cloe Madanes narrating is dreadful; she speaks to softly, slowly which makes it extremely boring. The forum doesn't seem very active - their is not nearly as many members as I thought their would be. The website is also fairly lousy. This is definately not worth the money.

The program promised this guarantee- "I realize that I'm protected by your iron-clad unconditional 30-day money-back guarantee and that all I have to do is send you an email within 30 days and I will receive a prompt and courteous refund."

So I requested that Mark Peysha give a refund. He has replied back with numerous preposterous and contradictory e-mails; (summary)

1. He first claimed that he made the refund AND sent me a receipt to prove this! He then sent me an e-mail claiming that he never even received the fund.

2. He then requested for my bank contact details and promised to contact them to resolve this. So I provided him these details. He then e-mailed back demanding that I convince someone from my bank to contact HIM!

He has consistently failed to uphold his promise of a prompt & courteous refund and has behaved in an extremely incompetent manner and is behaving like a fraudster! So I have also lodged a complaint against him at; I demand that I must get my refund as promised and that action be taken against this incompetent fraudster!

I was extremely shocked & dissapointed by this! I think Tony Robbins has become notorious for inadvertently recruiting fraudulent and incompetent people!!

Similiar experiences!!???


This report was posted on Ripoff Report on 10/29/2010 02:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Robbins-Madanes-Center-for-Strategic-Intervention/La-Jolla-California-92037/The-Robbins-Madanes-Center-for-Strategic-Intervention-TONY-ROBBINS-INCOMPETENT-FRAUDULE-656459. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 14Consumer 7Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Support Documents

AUTHOR: Pablito - ()

Also, Mark if you like I can always upload documents to support what I am saying.  Do you want to read some of Standa's love emails?  Plus court documents, etc.?

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#2 Consumer Comment

What?????

AUTHOR: Pablito - ()

I was never a student of Mark.  I never met him so I do not know what he is talking about a student issue.   But these are the typical lies of the Slaninas and Pejchas.  Say a lot of nothing.  Why not use your real name Mr. Pejcha.  There is nothing wrong with selling Chia Pets.   I am the exgay lover of his step-father Standa Slanina.  His mother is Marie Pejcha-Slanina and Standa Slanina of Portola Valley.  So I do not know what he is talking about.  The easiest way to confirm what I have said is just google Standa Slanina, Marie Pejcha-Slanina, Mark Pejcha (& Mark Peysha since Mark goes by both names).  All I am trying to say is you are being lied to and used just like I was and I hope you find your truth in their lies.

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#3 REBUTTAL Individual responds

In their lies find your truth

AUTHOR: Pablito - ()

Mark Peysha (aka Mark Pejcha  - Ashland, OR).  Use to do infomercial in Southern California.  He use to sell Chia Pets at an annual salary of $70,000.  Now he is pushing “enlightenment.”  Mark’s father, Ivandro Pejcha killed himself after the real estate market fall of the mid 80s.  His father begged his mother (Marie Pejcha Slanina) to move back to Czech Republic so they could live comfortable with money they had left.  She refused and then brought him home from Stanford Hospital (he was there for suicide) and left him alone giving him the opportunity to kill himself.    She immediately hooked up with her current younger husband Standa Slanina.  Who is also from Czech Republic and on the “down low”.  I am his ex-gay lover.  Standa has been having sex with men since prior to his first wife (who died in “accident” getting hit by a car).   He picks up men off the internet, gay venues, and sex workers.   Standa & Marie Slanina also provide workshops on how to be successful, have a wonderful marriage….and be enlightened.    Mark and Magali Pejcha’s  CDs are not words of wisdom - they just know how to market.  They are using you the same way Standa used me.  But I do believe in the Holy Spirit so I do hope in their lies you find your truth. 

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#4 Consumer Comment

comment

AUTHOR: Clark - ()

 this is bogus

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#5 REBUTTAL Owner of company

Not a customer issue, a student conduct issue

AUTHOR: Mark - ()

I'm proud to say we have trained 3,000 students from every continent and professional background - from master coaches, therapists, college students, grandparents, psychologists, and doctors, to total beginners in coaching. We have a 95% approval rate from our students (screenshot attached) and you can review 500 customer testimonials here: RMTCustomers.com.

We have one requirement from our students personally: they need to have common courtesy and a basic respect for others in the training.

This requirement has been extraordinarily easy to meet for 99.99% of our students, but we have had to remove 2 students for really awful conduct. One of those students is David B., who wrote the most recent post on this rip off site. David was removed from RMT for deliberately attacking and trying to humiliate staff, creating conflict among students, conspiring to "bring down" the administration, and sending threatening personal texts and messages to staff, making them feel personally unsafe.

This actually was not a customer service issue at all. This was a problem of one student's destructive conduct. It began when female member of our community was uncomfortable with David's communications and blocked him on Facebook. We approved of her right to do so, and David was unhappy about that. He quickly escalated this into a personal crusade that disturbed the entire student community. This whole time he had the attention of RMT customer service, and both myself and other staff spent extensive time with him on the phone. Unfortunately, his threats and ultimatums only increased- to the point that he threatened to intentionally disrupt our group teleclasses. Our students are expected to show basic respectfulness towards others and accountability for their own behavior. We don't tolerate threatening and malicious communication in the community, so he was expelled. I spoke personally to any students who were affected by the situation, and we were able to move on with everybody's training.

As our friend and partner Tony teaches, it's easier to get significance from tearing something down than from building something up. For this reason, there's always a certain percentage of human beings who make themselves feel important by causing others damage and disrespect. That may be unavoidable. But those people don't get to disrespect others within our community.

If you have any needs or questions regarding the training, please contact us at Support@RobbinsMadanesTraining.com. We are happy to answer any questions about any detail of the program, which combines online training with live person-to-person skills training. Our students are incredibly successful. You have 30 days to evaluate the entire program to make sure it's a good fit for you. If you dislike it for any reason, you can return it for a full refund.

Learn more about the training at RMTCenter.com, and please feel free to contact us at Support@RobbinsMadanesTraining.com

Warmly,
Mark
CEO, RMT



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#6 Consumer Comment

Terrific Content, Horrific Customer Service

AUTHOR: Mark Knows Who I am - ()

I was in the founding class of RMT, and received my certificates in the summer of 2011.  My experience, at the time, was that the content - the videos of Tony Robbins creating change at his seminars - is, and will always be - outstanding.  The company, at the time, was an incestuous mess.

Mark is Cloe's son-in-law.  Mark, Mark's wife Magali, and Cloe, basically run the company.  They used to have a vibrant Facebook group.  Unfortunately, they chose to hire Cloe's 23 year-old nephew to moderate it, and to provide customer service. My guess is that they thought since he was young, he must know how to do things on the internet. He had no other qualifications that I knew of.

There was once a vibrant and lively Facebook group for the program, but it got splintered.  After I received my certificates, I attempted to do something about it, to get the community back together, but emails went ignored for weeks, and the 23 year-old nephew was irritatingly incompetent and patronizing at not providing anything resembling customer service. In order to get any response from Mark at all, I had announce on the FB page that he was not responding. THAT got his attention.

It's telling that Mark was more upset that I had hurt the feelings of the nephew than that customer service was not being provided.

Mark would not respond to emails literally for weeks, and told me, over the phone, in November, 2011, that he thought that it was perfectly acceptable not to respond to emails for weeks.  It turns out that the only way I could get him to respond at all was to post something in on the Facebook page, letting other members know that Mark was not responding to emails for weeks.  That would get Mark's attention.  From my experience, nothing else would.

My relationship with Management deteriorated, as I continued to work for the good of the group.  Finally, in desperation, after being ignored by Mark for weeks (again), I sent Mark another email, which read, in part:

============

> Why is it that the only way I can get you to act is to create a nuisance of myself in the RMT group itself?

> I give you fair warning here: if you continue to ignore me, I will once again make a nuisance of myself in the next day or so, embarrassing the administration by calling you out, exposing your inaction.

> Unfortunately, it seems that the only way I can get you to take action, or even respond to me at all, is to embarrass you in the group. I would prefer not to have to do so.

That did get his attention.  I got a call from his wife, Magali, offering me my money back, even though I had finished the program (there was a mediocre followup program I was in, that they could refund me, but I declined).

============

At that point, I went to work at Tony's Business Mastery Program. This was in January, 2012. From there, I sent Mark FB sitemails, about how the valuable information I was learning from the Business Mastery program could help him win over raving fans, instead of alienating his students. I offered him several specifics. The response I got was from Cloe Madanes herself:

============

Your communication style is so different from ours that we can no longer have you participating on facebook or in the training.
We will refund you the upgrade fee you paid for Total Access.
Sincerely,
Cloe

============

The obvious irony, here, is that point of the program - the entire essence of the program - is that there are NO communication styles that are so different that they cannot be worked with. But Cloe could not work with me, whom Mark once described as his "prized student," and for whom Cloe had once written a letter of recommendation.

Also, Cloe and Mark were extremely unprofessional, in the aftermath, discussing my situation with other students - friends of mine, who took it upon themselves to protest on my behalf - while they never were available to discuss it with me. 

In short, this is a cash cow. Tony gets a license fee, or his company does, for the us of the videos. Tony gets the credibility that comes from working with a psychologist, taking him out of the "new age/charlatan" category to some people, as Cloe is respected where Tony is not. Cloe, in turn, gets celebrity, fame, and money. Mark gets to drop out of Harvard's PhD program in psychology to have more influence and make more money than he could have as a doctoral student. They have hundreds of students, maybe thousands, paying thousands of dollars each. They had no customer service, and the nephew was the moderator of the FB group - and he was both not qualified and not competent. They had this cash cow, and figured that all they had to do was show up every so often to run a class. They had no idea how to run a program.

In fairness, after I was refunded my money (see?  All you have to do to get a refund is to threaten to embarrass Mark), Tony's organization worked with Mark and Cloe to install a real customer service organization.  I have no idea how well it works.

The bottom line is that they have more students than they can handle. As long as the cash comes in, and the students learn from the videos, everyone is happy.  If a student is unhappy, however,  there are many more where that one came from.

And it's a shame, because the education is superb.  Tony doing what Tony does is worth so much to be able to witness and learn how he does it.  The Peter-Principle was at play here. Mark rose to his level of incompetence.

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#7 Consumer Comment

I Got a Fast and Courteous Refund!

AUTHOR: Greeley mom - ()

I just wanted to add that I signed up for this training and although I found the content to be very good, I just decided within the 30-day trial period that the training and certification weren't for me so I asked for a refund via email to the Customer Service Department.  They immediately issued a fast and courteous refund of 100% of the money I had paid in, no questions asked and none of the usual high-pressure sales techniques to try to keep you as a member (like you come across with so many of these types of programs). So, I disagree totally with this Ripoff Report and I do agree with those customers who have written that the Robbins Madanes customer service reps are upright and honest people!  I encourage you to try this training and don't be put off by this report. 

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#8 Consumer Comment

Response to David Williams

AUTHOR: RMT Best - (United States of America)

David, it's great you want to leave your name. Rest assured, I am a student. Kindly leave your email address and I'll email you and prove it. I'm not into just leaving my name in websites such as this. Your move.
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#9 Consumer Comment

theres a better way -

AUTHOR: David Williams - (United States of America)

I would like to present a thought 

Effective communication most likely results in a positive resolve.

I see daily the comments that are so easily posted without any accountability such as a name and so-on.

Please think before you post, believe me respect is in the attempt to resolve, not broadcast on any post, especially one as this.

Lets put into practice what we learn as we grow due to people such as the Robbins team that give so greatly and richly. 

 Thank you for the consideration,

 David Williams

 

 

 

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#10 Consumer Comment

Robbins Madanes Training is excellent

AUTHOR: Patty - (United States of America)

To others who are interested in Robbins Madanes Training: 

I am taking the Robbins Madanes Training and it is an excellent program.  I did not know ANY person working in ANY of the Robbins organizations personally prior to taking this course.  I paid full price for the course.  I feel the company, through the leadership of Mark Peysha, has proven to me they are credible by providing an excellent program, with outstanding training materials, advisor support and the ability to network with great teachers and other coaches.  They are able to demonstrate everything they teach, which is a very real world education you would not get in a classroom.  Not only has the program met my expectations, but it has impacted my personal life, which I never expected. 

The negative posts on this web site almost kept me from trying the program.  It seems the post came from someone who was not a suitable match for the program or maybe had "buyer's remorse."  In either case he was too quick to jump to public accusations and to smear a person's reputation.  I find it hard to believe that RipOff Report would allow complaints of this type, which are proven resolved, to linger on a "rip off" web site.  By doing so you are becoming part of a larger rip off and do a grave disservice to those who trust your site. 

I originally wrote this letter to the editor of RipOff Report via email and the response to me was to register and post my rebuttal.  They said, "but be truthful and say who you really are."

Hmm.....interesting that the editor assumed I had not already honestly identified myself in my email?

I am Patty in the Dallas, Texas area.   I am a real student.
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#11 Consumer Comment

Life Changing

AUTHOR: RMT Best - (United States of America)

It's hard for me to believe that anyone would create a ripoff report like this. Surely those who needed to create these reports did so with much more going on than just waiting a few extra days for a refund. I will also say, when I first looked at this course months before signing up, this report stopped me from going forward the first time. What a shame but it's all good now.

I have been a lifelong student of human psychology and the wonders/secrets of our human potential. I've lived most of my life as a horse trainer and riding coach seeking to understand what is needed to help facilitate positive change in individuals for their greater good and happiness. In trying to understand and clear my own limitations from a highly dysfunctional and difficult childhood, I have, over the many years of my adulthood, immersed myself in studies, books, seminars and philosophies in an attempt to gain better insight into the cycling patterns that ran my life. On the outside, everyone saw me as highlyI successful and driven business person yet on the inside, I was scared of everything and that fear, many times, caused me to behave in ways I knew was not the real me.

Being a fan of Tony Robbins for decades, I found this course and am currently working through its incredible information and knowledge. First and foremost, Tony Robbins is brilliant. He has a gift that is beyond this world. Chloe and Mark are also amazing teachers and their insight is incredibly powerful. This course has changed my life and my relationships with my husband, children, parents, siblings, friends and colleagues. In my opinion it is the most comprehensive and life changing learning environment I have ever found.

There are no ripoffs here. If we all had been given this information while growing up and we all applied it (we are all able to the question is will we do it) we would live in a very different world. Our fears of and for one another would be nonexistent. Our reactions would be responses for the greater good of all. I hope everyone who is called to help others is brave enough to push past this ridiculous and nonsensical report. Even if your goal is not to be a coach, the knowledge here is priceless. How I wish I had learned as a young wife and mother how things could and should be. But again, it's all good. Don't let the fear of one or two people change what you already know. It will be, do doubt, one of the best things you ever did for yourself and your life.
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#12 Consumer Comment

Who is really being ripped off?

AUTHOR: Professional - (United States of America)

When I considered joining Robbins Madanes Training, the Rip Off Report posted here almost stopped me. I decided to join anyway and take my chances with getting a refund - if I should decide to follow that path. 
Since I've been in the program I've gained and deepened my insight, skills, techniques and understanding. 
The program is packed with valuable content.  Put in the time and effort and you'll come out a winner!
I've interacted with the Support team when I had questions or requests and they were always polite, friendly and helpful.
Mark and Cloe are overflowing with experience and wisdom - and generosity about sharing it.
 
It surprises me that the original Rip Off Report posted here has not been removed...
You're running the risk of ripping off Robbins Madanes Training with this misleading and basically false Report...
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#13 REBUTTAL Owner of company

From the CEO of Robbins-Madanes Training

AUTHOR: Mark - (United States of America)

Hello, this is Mark, CEO of Robbins-Madanes Training. The process of choosing your eduation is very important and highly personal. You need to be sure the training fits your learning style, for instance. This is why we offer all of our students a risk-free 30 day trial, making sure they love the training, or they get their money back. That's really important to us, and we honor this policy in every case. And, yes, some students decide that our training doesn't suit their learning modalities, and they get a prompt and courteous full refund.

I'm a little confused by this student's entry (I am calling her "L" for the sake of anonymity). This site is about "rip offs" - in other words, unethical behavior. The prior two complaints here were from people who panicked during the refund process, even though they had the attention and communication of our staff, and in fact in each case their refund was already on the way (as they acknowledge). Why this student now chose to use this site to post a review of our training is a little beyond me. It seems a little inappropriate, given that she was speaking directly to the Vice President of our program and had access to myself as well. However, I will do my best to answer every point made here so that others who are thinking about the training will feel fully informed and able to take us up on our 30 day risk free trial. If you have any further questions, please email us at Support@RobbinsMadanesTraining.com and if you'd like to speak with me, put "FOR MARK URGENT" in the subject heading. So to respond to the points made by L:

1. L complains that there is "no professional feedback." On the contrary: Cloe Madanes and I are on the phone live with our students in an open format phone call every week of the year. I can't think of another high-level coach training where the founders make themselves personally available to the students in such an extensive and intensive way. Everybody in the program knows this is where you go to get expert feedback. Maybe L was referring to our Facebook group, which is a social and communication hub and not intended to be a source of training authority.

2. L complains that the study group was helpful to her. I'm sorry L did not have a great experience with her study buddy. Sometimes this happens. Other times people feel their study buddy was a match made in Heaven and becomes a lifelong friend. Many, many instances of this. As soon as we learned that L wasn't happy with her study buddy, we offered her another buddy, but she declined. We also offer students to request someone with a similar educational background, so that for instance a therapist can have another therapist as a study buddy. We are also developing more RMT-led discussion-based study groups. If she had asked for these resources, she could have gotten them, but she didn't ask.

3. L says she has had an uneasy feeling about ethics and confidentiality. For instance, when students call in to our live calls asking for advice, we do not disclose their name unless they give them. Privacy is very important to us. I'm not sure what specific instance L is referring to, but we are very careful about privacy and ask our students to do so as well. She did not raise this concern with us.

Regarding L's point about intellectual property: we are actually incredibly open with our students, inviting them to collaborate with us and use our frameworks in their own original work. Over a dozen books are in the process of being written and published by students, often citing their Strategic Intervention training. Soon after joining the program, probably too soon, L had received an email from me giving students guidelines about utilizing our frameworks in their published writing. I sent this out because some students were not well-versed in how to navigate giving attributions to other authors, for instance. L responded by email, worried that we would think that her books, which she was already writing, would somehow belong to us! Of course that would never happen, and the Vice President of Robbins-Madanes Training got back to L personally to reassure her.

As L admits, the training is not a rip off. She received a courteous refund after trying the training for 21 days. I wish she had communicated more, as she would have gotten what she needed, but in my view she has a right to try out the program and decide what's best for her. All of her questions to our staff were answered promptly and courteously. I wish her well.

If you're thinking about becoming a student of Robbins-Madanes Training, I invite you to try our 30 day trial. I vow to you that we respect our refund policy 100% of the time. For any futher questions please call us at 1.877.260.0432, email us at Support@RobbinsMadanesTraining.com, or register for training at www.RobbinsMadanesTraining.com. If you'd like to connect with me personally, write to me at Support@RobbinsMadanesTraining with the subject heading "FOR MARK URGENT." I'm happy to get on the phone with you.

Warmly,

Mark Peysha
CEO
Robbins-Madanes Training
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#14 Consumer Comment

Good, but...

AUTHOR: Laura - (U.S.A.)

Let me start by saying that it is my professional opinion that Tony Robbins knows what he is talking about when it comes to helping people make changes. Cloe Madanes is HIGHLY respected in her field and is very accomplished as well. That said, this program is not for everybody. I signed up and requested a refund within the 30 day window. I was contacted immediately and told that it would take a few days to show up, but it was being processed promptly.

The program consists of online videos, homework questions, a private facebook networking page, the opportunity to study with 3 other people (you are given 4-5 homework projects for practice), and a private online bulletin board where you can ask questions of other students. There are three reasons why I did not continue with the program.

1) There is no professional feedback. The feedback that you get comes from other students who could be WAAAAY off base. If you don't have a good grasp of what you are doing, this could lead you far astray. Without feedback, I might as well read a book.

2) The study group felt like the blind leading the blind. They were of no help at all. I was there to learn, not teach.

3) I just had an uneasy feeling about ethics and privacy. They say everything is confidential, but they name drop ALL THE TIME. I thought counseling/coaching information was supposed to be private. If they are revealing who their clients are, I think that's unethical. It doesn't make me feel that MY information is very private at all.

I think that some people can make a huge leap in skills by using this method, but it's not for me. I already have very good skills and was looking to increase them. This gave me no way to gauge whether that was happening. I don't think this program can teach someone to be as effective as Tony Robbins, but it can teach you to be better.

I think the company strongly protects it's intellectual property and income stream. The way they do that can be a turn off for a lot of people, but I think the information is sound. The customer service is not the greatest. They are slow to respond and might not give you the feeling they know what they are talking about. If you know what you are getting into from the outset, agree to be on board that train, and feel that what you are getting will help you reach your goals, you will be fine. I don't think that means this is a rip off. It's just might not be what you are expecting.
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#15 REBUTTAL Owner of company

Yes, the refund was delayed - an explanation

AUTHOR: Mark - (United States of America)

This is Mark. I'm the CEO & cofounder of Robbins-Madanes Training. I was recently made aware of this post. JC was actually refunded in full by Paypal on August 26, the day after his post. Our customer service rep, Scott, was in his first weeks with us and made several mistakes in his responses without bringing it up with me directly. Scott was in regular, courteous contact with JC (16 courteous and exchanges over a period of 14 days) but he misunderstood the Paypal refund process and thought the refund had gone through when it hadn't. That was definitely our mistake, and JC should have had a prompt, comfortable refund. I have personally apologized to JC for that.

We're very proud of our 30 day unconditional refund policy and honor it 100% of the time. It's equally important that our students have personal access to me. In the case that there's a misunderstanding, delay, or any sort of difficulty, please contact me directly at Mark@RobbinsMadanesTraining.com and I'll get on the phone with you asap.

As a side note, this Rip Off site implies that it exposes people and companies who don't care about their customers and deliberately rip them off. That's not us. Both of the people who posted on this board had the full attention and correspondence of a courteous RMT representative making efforts to process the refund promptly. Not exactly a "rip off" situation! Refunds can take 5-10 days to process due to bank and credit card conventions, and customers sometimes get nervous during that lag time. If for some reason you're not satisfied with a response from one of our representatives, our you need further reassurance that your refund is on its way, please ask to speak with me directly and I'll make it right.

Warmly,
Mark
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#16 Consumer Comment

The Program has very high integrity

AUTHOR: Freebox - (United States of America)

I recently enrolled in this training program and had my doubts at first about whether it was worth the money or not. I told myself to give it the full 30 days that was offered to try it and if I wasn't satisfied I could cancel then. 

About 2 weeks into the course I started to realize the potential value that I am getting by watching the films, doing the homework and interacting with the very rich and active forum and FB group. I started to foster all kinds of relationships with interesting and accomplished people who all earnestly want to help others. 

The material is interesting and I enjoy it. I also am aware that it's a course of study to learn real skills that we can take into the world and help others with. I don't have an expectation of being entertained as much as engaged. I would not call the films dry or boring by any stretch of the imagination, especially given that this is meant to be educational material.  

It does take some work and focus to absorb all the great lessons that happen in each film and I can understand that some people would miss the subtle yet powerful lessons because they were busy being bored by them instead. I was almost one of those people.

If you're looking for a program that doesn't require intellectual effort, this is not for you. If you are interested in looking more deeply, I would recommend this program to anyone for twice the price.
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#17 REBUTTAL Individual responds

Refund received

AUTHOR: JC - (United States of America)

After a few painful weeks, the refund had been issued from Pypal. It turned out that the representative did not know how to handle a Paypal refund and never checked with his coworkers or managers. It is probably a failure of company training, etc.. Anyway, I did eventually receive my refund so it is fine with me.
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#18 Consumer Comment

Similar experience with no solution yet

AUTHOR: JC - (United States of America)

I have a similar experience with the Robbins Coaching Training program.
1. I am a big fan of Tony Robbins. That is why I am willing to pay for the training for a 30-day trial period.
2. I believe that the training is overall satisfied, but it is not for me. As the result, I sent a request to support and demanded a prompt refund one week after my initial signup.
3. Scott (RMT representative) sent me a response the same day and said that my account is now suspended and a refund is processed promptly. So far so good, Tony Robbins is a famous person and the program appears to be decent .. so no issue, correct ???? Now the story started ...
4. I understand the idea of 5~10 business days for a bank to process payment and etc. However, I made the payment via Paypal. From my experience, if the seller processed the refund on the same day, I should receive a Paypal notice within a few days. The money might not be credited to my credit card or bank yet, but there will be a notice from Paypal.
5. Since I did not see any notice from Paypal yet, I contacted Scott the third day and just asked him to verify if the refund has been processed correctly. He ensured me that everything is okay and just waited for a few more days.
6. I then waited for a few days and contacted Scott at the end of 10 business days. He now agreed with me that something might be wrong, but he/RMT has done everything in their power and I should contact Paypal.
7. As the result, I filed a Paypal dispute/claim so that Paypal could start to look into the issue. I also voiced the displeasure to Scott. Should RMT also contact Paypal about this issue? 
8. Scott then claimed that he has no power over this situation and has no knowledge of how Paypal works. He then suggested that he would forward my issue to the billing department and had Patty to contact me. I let him know that Paypal is also waiting for a response from his company to start the review process.
9. Now it has been three business since my filing of Paypal claim and Scott's plan to contact Patty, there is NO response from Patty or Scott. In addition, they completely ignored Paypal's request to explain the situation ...
10. I could not understand why an apparently reputable company would do such a thing and decide to voice my concern here. For now, I can only hope that Paypal could provide me a solution and refund me soon. As far as I know, if RMT does not respond to Paypal by next Monday, Paypal will automatically rule in my favor and send me a refund ... I just could not understand why RMT makes this situation so difficult ....
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#19 REBUTTAL Individual responds

Best Coaching Training Program Available!

AUTHOR: Phil - (USA)

If you are like me and do a little research prior to investing in any online program, you normally perform a Google search for complaints to assess the company you are considering. I did not see the complaint prior to joining but ran across this when searching for a Robbins' link. I was actually floored and felt the need to respond.

 1. From my perspective, this is by far the best coaching training program available. Ive gone through actually three (3) others that were good but did not offer the kind of change strategies as Tony Robbins and Cloe Madanes coaching program.

2. Yes, this is a different type of program, with video training, narration, tele-classes, Q&A sessions and marketing training, but I found all of the materials powerful especially if you have a focus. The facebook forum is amazing!

3. This training is extensive and can be overwhelming but WAIT, when you work the program, the lights with come on and you will be able to help anyone around you. This happened to me. I was overwhelmed at first but became quite fluent in the concepts after a short while.

4. You may experience a little growing pain but PLEASE dont let this stop you. I wouldnt trade this training for anything. The growing pain has nothing to do with the information.

5. I dont know Mark or Cloe personally but found them to be pure in their intentions and providing excellent and quality information.

6. I actually enjoy Cloes narration because its nurturing while being extremely informative.

 My focus is in the area of relationships and I do believe that if this is your area; you must be a student of available information and books. Also you can benefit greatly by combining this change program with an additional relationship focus program on readiness for singles. But you will need both if you plan on being considered an expert. Again, If you want to be a coach, you cannot be the BEST without having this program! If you are just focusing on marriage, then this is the only program you need.

Regardless to this complaint, I have to admit that my coaching knowledge has exploded because of the information provided from Robbins-Madanes Coaching Training. I hope this rebuttal provides information for anyone considering becoming a member. This is my contribution to you, the reader; providing an honest assessment.

 Phil
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#20 Consumer Comment

This was the best program I ever bought

AUTHOR: Craigmd - (Japan)

I was a big fan of Tony for over 20 years. Now I'm a big fan of Mark and Cloe. I paid the full price and spent four weeks working my butt off and it's paid off. I never met Mark nor Cloe before buying the program and am very impressed with
their professionalism and ethics. These people are the good people that care deeply about helping others.

Based on what I got so far, I would of paid double. It's sad to see someone reported this program as a ripoff.The program helped me become a better man, father, husband and coach. I'd fully promote this program for free.

Mark, Cloe and Tony spend a good part of their lives serving people in pain, to see such a report like the one above is heartbreaking to say the least. I guess people will do anything to feel significant.

Last note, I had a request outside of what the program provided and I was taken care of after submitting a support ticket.

The program is solid and the providers are excellent servants and roll models. The program is a keeper.
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#21 Author of original report

Issue resolved

AUTHOR: Ismail89 - (Australia)

Update - Although it did take up to 1 week, I did receive my refund. And to be fair to Mark Peysha, more likely than not, it took that long due to the bank procedures etc, not because Mark Peysha had the wrong intentions.

+ I confirm that everything Mark Peysha has stated in his above rebuttal is pretty much correct.
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#22 REBUTTAL Owner of company

Complaint was unjustified & has been resolved

AUTHOR: Mark - (United States of America)

This customer purchased the training and requested a refund, which I issued within 8 hrs of his request. Refunds sometimes take 2-10 days due to banking procedures (nothing to do with our company policy). This was a refund between a U.S. and Australian bank, and there were several days where the funds were transferring and not visible. I asked the customer to approve me to discuss this matter with his bank so that we could have more clarity. The customer lost patience and filed this complaint, despite the fact that he had my full cooperation and attention. On the fifth business day after the customer's refund request, the customer's bank finally registered the refund amount. This may have felt slow or confusing to the customer, but this is typical banking procedure. I have emails from the customer stating their satisfaction at having received the said funds and apologizing for his aggressive emails. In other words, the complaint was not justified in the first place, and it has now been resolved. If you'd like verification that the dispute was satisfied, please contact me (Mark) at RobbinsMadanesTraining@gmail.com.
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