- Report: #448766
Report - Rebuttal - Arbitrate
Complaint Review: The Room Place
The Room Place5518 Grape Rd Mishawaka, Indiana U.S.A.
The Room Place Refuse to replace damaged sectional corner unit Mishawaka Indiana
When the tech came out, he noted that it shouldn't be moving at all. He said that we'd be getting a call from the company informing us of our options. We never received a call from the company in the promised timeframe. Instead we had to call them, upon speaking to another customer support person, we were told that they would not be replacing the damaged piece because it "Was not a manufactures defect". After explaining to the tech that we were told that we'd receive a call back from the company, she said that she'd go ahead and order us a new corner unit.
Fast forward to May 1st and we get a letter from The Room Place stating that they will not replace the damaged furniture. Citing that it was our fault that the unit is lose. My wife and I then went to our local store to speak to the manager about this situation. He didn't even want to see us. Instead a sales person acted as an intermediary! Running back and forth from the office saying "If we would have contacted them (the store) in the first place they could have ordered a new unit". When we stated that we did first contact the store, they brushed it aside.
This issue is not resolved, and even if we do get our corner unit replaced or fixed I will never recommend this store and company to anyone ever again.
South Bend, Indiana
This report was posted on Ripoff Report on 05/04/2009 06:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Room-Place/Mishawaka-Indiana-46545/The-Room-Place-Refuse-to-replace-damaged-sectional-corner-unit-Mishawaka-Indiana-448766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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