- Report: #159624
Report - Rebuttal - Arbitrate
Complaint Review: The Room Store
The Room Store7970 Annapolis Road Lanham, Maryland U.S.A.
The Room Store RoomStore provides 100% hassle to first time customer. Rotton human relation skills from Managers. No Service beyond the sale. Lanham Maryland
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Vivian, at the store, wouldn't give me the Manager's first name to properly address correspondence. Vivian said just say "T." The communication skills at this store is very bad. They don't care nothing about the customer. They just outright told me they were not picking up the furniture. I told them I was trying to handle this on this level but need the Store Manager to call me back. She wouldn't.
I sought legal aid to help solve this problem because I was getting no-where. They had gotten so bad, they weren't even trying to be nice to me nor the main customer service office who was speaking on my behalf. "We are not picking up the furniture." Customer service referred me to the Customer Affairs line where you leave a message for a manager to call. Nothing came of that. They have yet to call and today is October 5th.
I had my attorney intercede for me and when she called the store, they treated her just like they treated me. A call from the Attorney's office meant nothing. They would not give her Ms. Swinton's first name either so the could properly address her, nor the store's attorney full name. Just "Bryan." It was mind boggling. The story is long but DON'T SHOP AT THE ROOM STORE. They give you unwritten policies and try to keep your money. Ignore the statement on their pamphlet that speaks of their valuable service to customers. THERE IS NONE!
I must credit the Sales Associate that helped me with the purchase though, Ms. Gunston. She was an excellent sales associate and her service was outstanding. I had planned to return for another purchase from her but after all of this, NEVER. It's too bad that she works with a company that gives sloppy service "after the sale."
The Room Store has hassled me for three days all because I wanted to return my bed, chester and nightstand. They finally cancelled the dresser and mirror but holding out on the rest of the furniture. There is no customer service at this store. The Manager does not care one way or the other.
Temple Hills, Maryland
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This report was posted on Ripoff Report on 10/05/2005 03:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Room-Store/Lanham-Maryland-20706/The-Room-Store-RoomStore-provides-100-hassle-to-first-time-customer-Rotton-human-relati-159624. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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