- Report: #12136
Complaint Review: The Roomstore & HRS USA
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| The Roomstore & HRS USA
Hillsboro, Oregon U.S.A. |
|
HRS USA & Roomstore is a ripoff joke Hillsboro Oregon *REBUTTAL employee
*0: As far as the reports on this site that the RoomStore has a no return policy, that is partially true.
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Corporate Advocacy Program™
This report was posted on Ripoff Report on 01/22/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Roomstore-HRS-USA/Hillsboro-Oregon/HRS-USA-Roomstore-is-a-ripoff-joke-Hillsboro-Oregon-REBUTTAL-employee-12136. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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As far as the reports on this site that the RoomStore has a no return policy, that is partially true.
AUTHOR: - ()
SUBMITTED: Wednesday, January 23, 2002
Their email: RoomStore@aol.com
Their relationship to the company: Advocate
Rebuttal:
I'm sorry you have such bitter feelings over the fact that your store was closed. When your stores were converted to RoomStores from whatever format you had before (Self-Service, Rhodes, Heilig, etc.) the RoomStore format wasn't fully embraced. There are plenty of markets that have contract deliveries that hold those drivers accountable for the condition of the merchandise when it gets to the customer's home. If your market didn't, they weren't doing business the RoomStore way. The RoomStore is
happy to service the customer. As far as the reports on this site that the RoomStore has a no return policy, that is partially true. The customer has the right of refusal on any item that is being delivered. If it doesn't look right, send it back then and there. If there is damage, of course we're going to service the customer.
I hope you have found happiness in your career after the RoomStore. My question is... if it was so bad then, why didn't you quit?
