- Report: #1160450
Report - Rebuttal - Arbitrate
Complaint Review: The Rx Helpder
The Rx Helpder SHAM!! Deerfield Beach Internet
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I contacted Rx Helper in early May regarding getting assistance for Lantus Solo Pen. I was assured that the process would take approximately 4 weeks. There was constantly something wrong that they needed additional information (information that had already been submitted). I was told by one of their customer service individuals that the drug company would do whatever was necessary to deny the claim. On Monday, June 30th almost 2 months into the process,
I was told the request had been approved by the drug company and the medicine would be sent to my physician and I would receive it within a week to 10 days. Today I received a phone call indicating I had been denied since I had not spent $3000 in drugs so far this year. I was also told I would need to send a cancellation notice to Rx and that someone would contact me within another 14 days to tell me how I could be refunded my $$. When I asked about an appeal process, the customer service individual either did not understand my request or had been told not to give out additinal information.
I cannot believe that someone at Rx would not have known what the criteria was when the request was made. I am most unhappy that it will take yet another 14 days to just get the information on being refunded but could take another 2 months to get my $$ as they have had it for now for over 2 months.
This report was posted on Ripoff Report on 07/08/2014 11:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Rx-Helpder/internet/The-Rx-Helpder-SHAM-Deerfield-Beach-Internet-1160450. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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