- Report: #564559
Report - Rebuttal - Arbitrate
Complaint Review: The Scooter Store
The Scooter Store3714 Lake Vista Dr Chattanooga, Tennessee United States of America
The Scooter Store, I recieved a new Jazzy614 hd when I ordered a regular 614 as described on their website, The chair is not what I ordered and broke within a month I called for service and was refused this chair has no Chattanooga, Tennessee
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I PICKED THE CHAIR FROM THE INTERNET WEBSITE AND WAS VERY DESCRIPTIVE AS TO WHAT I WANTED. I AM ON MEDI-CARE AND RETIRED ON WORK DISABILITY AND SOCIAL SECURITY. i LIVE IN A WHEELCHAIR, MY OTHER ONE WAS OVER 6 YEARS OLD AND SHOT. THE CHAIR I RECIEVED WAS NOT THE ONE I ORDERED. I HAD A PRESCRIPTION AND A LETTER OF MEDICAL NECESSITY. I WAS TOLD THAT MEDICARE DID NOT APPROVE THE CHAIR, SO THEY COULD NOT SERVICE IT EVEN THOUGH IT HAD A 1 YEAR WARRANTY.
I CALLED MY DOCTOR AND MY INSURANCE COMPANY AND IN A WEEK I RECIEVED A LETTER FROM MY INSURANCE COMPANY, THAT THEY DEEMED IT MEDICALY NECESSARY AND WOULD PAY. THE INSURANCE COMPANY PAID AND I PAID $200.00 UPFRONT. MY LEFT LEG IS AMPUTATED A/K AND MY RIGHT LEG IS PARALIZED. I WOULD CALL THE SCOOTER STORE, AND THEY SAID THAT ALL THEY HAD WAS THE LETTER OF DENIAL. I FAXED THEM THE STATMENT FROM THE INSURANCE COMPANY, SHOWING THAT THEY HAD REVERSED THEIR DECISION AND IT WAS MEDICALY NECESSARY AND THEN I FAXED THE INSURANCE LETTER SHOWING THEY PAID FOR IT. THE SCOOTER STORE STILL DENIED ME SERVICE SAYING THEY HAD BEEN TURNED DOWN FOR REPAIR PAYMENT WHILE I AM STILL COVERED BY MY 1 YEAR WARRANTY.
THE WHEELCHAIR I ORDERED SAID IT HAD PNUMATIC AIR TIES AND WAS RATED FOR INDOR/OUTDOOR USE AND COULD CLIMB OVER STANDARD SREET CURBS. THE BOOK I RECIEVED EVEN SAYS THIS, THAT IS WHAT I BASED MY BUYING DECISON ON, I WEIGHT 195 POUNDS SO I DID NOT WANT THE HD, I TOLD THEM THAT WHEN I ORDERED IT. I RECIEVED THE 614HD WITH PURE RUBBER TIRES THAT WAS RATED AT 450 POUNDS AND I CANT EVEN GET OVER THE TRESHOLD OF MY DOOR LET ALONE A STREET CURB, WHICH IS IN THE OWNERS MANUAL. MY INSURANCE COMPANY TOLD ME ALL THEY HAD TO DO WAS FILE A NEW BILL AND THEY WOULD PAY IT. WHEN I CALLED THE SCOOTER STORE THEY KEPT ME ON HOLD FOR 40 MINUTES AND THEN I WOULD GET A VOICE MAIL! I AM FED UP, I CAN'T WALK, HELP ME, SOMEONE PLEASE. ALL I DO IS SIT IN A RECLINER AND THIS IS 6 MONTH'S NOW I HAVE TO WAIT 5 YEARS TO QUALIFY FOR A NEW POWERCHAIR
This report was posted on Ripoff Report on 02/04/2010 01:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Scooter-Store/Chattanooga-Tennessee-37416/The-Scooter-Store-I-recieved-a-new-Jazzy614-hd-when-I-ordered-a-regular-614-as-described-564559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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