- Report: #769326
Report - Rebuttal - Arbitrate
Complaint Review: The Scooter Store
The Scooter Store1650 Independence dr New Braunfels, Texas United States of America
The Scooter Store Fast Talkers Claim they really did not sell scooters New Braunfels, Texas
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I hear the good news from the Scooter Store. All of this time we have been talking about Scooters. They even send me a brochure of the one I would be getting based on my weight. They are also suppose to come to your house to see if your house is big enough for a scooter to get around. About 2 days later I get a call from some fast talker telling me my electric WHEELCHAIR was approved. Wait! Hold the Fort! I said I never talked about a wheelchair. Well that is what was approved and she hangs up. I called my doctor and he said no he knows nothing about a wheelchair.
I call the Scooter Store and I get a associate on the phone. Now I am taping the conversation because I just did not trust them. he tells me that the scooter store recommends what a patient should have and the person who recommends mobility equipment recommended a wheelchair. I say how could she had done that she never even came to my house or saw me even once. I have a huge house so if she came that would not have been a problem. So why the wheelchair? Well we do not really like to recommend scooters. We never really sell them that much anymore. Wait I said the name of your store is the Scooter Store. He says well if you look at our commercials you never see scooters that much. I said the name of your store is the scooter store again. He says we find them to be dangerous, I said why sell something at all and call yourself something named after something dangerous. Well he slips up and says well wheelchairs cost more money. I swear I have this on tape. Which I let my Insurance hear. I said for months we have been talking about scooters not one time did a wheelchair come up.. I said I don't think I will be using you. And I would call them back.
Well to make a already long story a little shorter I went on the internet and did some investigating about why they are pushing wheelchairs. Turns out the average electric wheelchair is the price of a small used car. At least they are 7,000 dollars. Where the scooter is usually around 2,000 with the best being around 4,000. It also turns out The Scooter store had a big lawsuit about this very thing a few years back. I reported them to my Insurance, after they heard the tape they were outraged and to medicare. I got my scooter form another vendor 2 days later and is happy as a clam. But stay away from The Scooter Store.
This report was posted on Ripoff Report on 08/25/2011 02:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Scooter-Store/New-Braunfels-Texas-78123/The-Scooter-Store-Fast-Talkers-Claim-they-really-did-not-sell-scooters-New-Braunfels-Tex-769326. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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