- Report: #588026
Report - Rebuttal - Arbitrate
Complaint Review: The Scrapbook Nook
The Scrapbook Nook444 San Mateo Ave, San Bruno, CA 94066 Internet United States of America
The Scrapbook Nook Failure to cancel my kit subscription! Still charging me! Internet
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I joined this scrapbook kit club at the beginning of the year, because they offerered a special deal off of a past kit that I really wanted. I signed up for a 3 month subscription and the special half-off Nov 2009 kit (the kit that I wanted). They charged me for both the half-off Nov kit and the Jan 2010 kit. I received my Jan kit, and heard no word on the special kit. I sent them an email and got no reply. When they charged me for my Feb kit, I noticed that I had a store credit of the exact amount of the Nov kit. I took that to mean that they had been out of stock and just credited me the money, but I was irritated that they couldn't bother to send me an email and let me know. They charged me for the Mar 2010 kit in Feb 2010 and I sent them an email (on Feb 24) immediately letting them know that I did not intend on getting another kit, and to please cancel my subscription (exactly as their instructions stated). I had found another kit club that I loved so much more then their so-so scrapbook kits. Almost a month later (on Mar 17) they sent me an email saying that I had waited to long to cancel my subscription and that I had signed up for a 6 month subscription (which is cheaper, then the 3 month subscription) so they would have to charge me a early cancellation fee. I sent them an email immediately with the receipts from my kit purchases showing that I was signed up for a 3 month subscription. I told them that I gave them ample time to cancel my subscription, but they chose to wait almost 4 weeks to reply/read my email and that was their bad business decision, but I had fulfilled my obligation to them as a consumer. It has now been 15 days, and the only response I have had from them is an email informing me that they intend to charge my bank account for yet another monthly kit. Not only do they have a slow response time, but I think this company chooses to ignore emails with requests of subscription cancellations in order to get more money from the consumer. As of right now, I have informed the better business bureau (where their score is an F), and am in the process of filing complaints with as many other agencies that I can. I hope if any of ya'll are out there looking for a kit club that you do not get trapped in the same situation that I am now in!
This report was posted on Ripoff Report on 03/31/2010 05:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Scrapbook-Nook/internet/The-Scrapbook-Nook-Failure-to-cancel-my-kit-subscription-Still-charging-me-Internet-588026. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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