I enrolled in the Self Defense Company Combatives course, in Aug 2011, while home on vacation from my job in Iraq. (I work as a Diplomatic Bodyguard at the US Embassy for the US State Dept.)
I purchased the entire DVD course, and an Instructor Seminar. I spoke with your Direct of Training, Michael Archangel, and informed him that work may require I return early, and may not be able to make the seminar.
Mr. Archangel informed me that I would be eligible for a refund or another course in the future.
I originally opted for a future seminar, but my work schedule, (I am only home 70 days out of the year), and the training courses never coincided.
Approximately 8 months later, I contacted Mr. Archangel and informed him that I would like a refund, (as previously promised by him), and just enroll into another seminar, if one comes available with my work schedule.
Several months, and many e-mails go by, and I hear no response.
I then made a BBB complaint, that to this day still goes unanswered.
I then informed Mr. Archangel that I will be filing a small claims lawsuit for the return of my money; then I got a response. It was some bullshit story of how some guy died in his arms, and he was dealing with a lot over the past months.
I believed him, (my mistake), and agreed to just use the $1,000 towards my instructor certifications via video testing.
After e-mailing Mr. Archangel, (The "Director of Training) many times, still nothing.
Then I realized: i had been duped by this company. Now that 2 years have passed, the statue of limitations has ran out for me to qualify to file a lawsuit.
So, I gave The Self Defense company $1,000, and I got nothing in return. Nothing, zero, squat!
What is worse is I recently e-mailed the Owner of the Company, (Damina Ross), and informed him of this also, (His e-mail address only became available to me after all of this had happened), and not a single response.