I want to be clear and concise and to the point. I was a potential customer of this company, and i noticed he listed his expensive product on ebay. Ebay is an auction site, which features daily deals, and auctions with various prices, it is not a regular online retailer with set prices. Negotiation or asking for a possible better price is expected. This company took offense to me asking if he could give a better price on his product on EBAY, I did not contact his regular website where the price is set, I reached out to his ebay store.
Instead of acting as a professional business owner, he came at me in an immature rude manner. He was offended that i asked for a potential discount of 6.00 less then what the item sold for at auction. He also suggested that I look at one his competitors product, buy their product, and when I am done wasting my time, to come back and buy his product. [continued below]....
..... I am a sales professional with over 10 years sales and customer service experience, and instead of pointing out why his product commanded its value, he suggested I go waste my money elsewhere and then come back begging to him.
I told him that I had read about his company on ripoffreport.com and I was going to share this experience, he came at me and accused me of having "hurt feelings" and that he was adding me to his "Hate Mail" section, so him and his buddies can get their jollies off trying to degrade any potential complainers against coming forward. That is cyber bullying in it truest form, and not customer service of any kind. This is all stuff that was in previous postings from other consumers who also dealt with this company.
I have the conversation screenshot, and have proof of what transpired. I am not making this up. This is not how you treat potential customers or run a business. I am advising any potential customers to read my report as a forewarning as to what you may be dealing with should you have an issue, this may be the best product out there, i do not know, since his attitude dissuaded me from purchasing it. Any company that treats you in a disrespectful manner prior to purchasing is a warning sign not to do business with them. I am also predicting, as what previous posts indicated or his previous rebuttals, who is going to respond saying I am some crazy person, and That i dont know anything about his product since I did not purchase it, I am not complaining about the product,
I am complaining about the customer service, the attitude, his disparaging his competitors product, the cyber bullying tactics, and the overall unpleasant experience I had simply asking him on ebay if that was the best price he could do. His rebuttal can say anything, I have proof of what transpired, and would be willing to share with any consumer advocacy organization what happened the day i contacted him. Any potential customers please take the time to read that there are multiple instances of this type of behavior, buy the product if you are the consumer who never has issues with any transaction, but beware if you have to reach out for customer service, you may not like what you receive.