- Report: #549808
Report - Rebuttal - Arbitrate
Complaint Review: The Self Defense Company
The Self Defense Company32 Wanaque Ave. Internet United States of America
The Self Defense Company shipped me two orders, charged my account for both, took merchandise back and refused to issue refund Internet
*UPDATE EX-employee responds: The Customer is a bit mistaken
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The customer service rep (Bill) said he wasnt in the office and couldnt handle my account. The 30 day period had expired and still the Self Defense Company failed to provide me with a return authorization number until after several email exchanges which I instigated.
After shipping the merchandise back via FedEx, and confirming the package was delivered the Self Defense Company had still not refunded my money. After emailing their customer service rep (Bill) several times regarding the matter I finally received a final email on June 6th 2009 stating they shouldnt have allowed me to send the merchandise and would not be refunding the money.
As of January 4th 2010 the Self Defense Company has all of the merchandise as well as my money despite their mistake of shipping multiple orders and then charging me for it. They have also chosen to disregard the fact that I cancelled within 30 days which they acknowledged by eventually providing me with an authorization number and after filing a complaint with the Governors office of Consumer affairs and the BBB they are now denying they ever received the merchandise at all and refuse to rectify the situation with a refund.
I understand that this company has done this or something similar to it to several people within the last 36 months and would appreciate any help on the matter.
This report was posted on Ripoff Report on 01/04/2010 10:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Self-Defense-Company/internet/The-Self-Defense-Company-shipped-me-two-orders-charged-my-account-for-both-took-merchan-549808. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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