- Report: #1170626
Report - Rebuttal - Arbitrate
Complaint Review: 123Employee TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. 123Employee vision is to be the resource for everything that is marketing & process as well as helping turn call centers into profit centers. 123Employee is the premiere outsourcing centers in the Philippines. 123 Employee is a business process outsourcing company with locations both in the US & abroad.
The Seminar Solution, LLC10808 Foothill Blvd. Suite 160-347 Rancho Cucamonga, California USA
123Employee REVIEW: Customer Satisfaction Commitment: 123Employee has a team of educated and highly talented employees that help their clients achieve new levels of business productivity.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service. 123Employee pledges to always resolve any issues: feel safe, confident & secure when doing business with 123Employee, recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to 123Employee for its full commitment to quality customer service.
Ripoff Report's discussions with 123Employee have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. 123Employee listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services. 123Employee understands the importance of customer service and is dedicated to exceeding customers' expectations. In the rare cases that this doesn't happen 123Employee works with their clients to make things right with them by listening carefully to clients' needs and unmet needs and finding solutions for them. [continued below]....
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Daven Michaels during an onsite inspection held by a third party verification company with no biases toward 123Employee.
123 Employee is a business process outsourcing company with locations both in the US and abroad. They offer a variety of services to both small business and enterprise clients. Daven Michaels stated the following in regards to his company, "we do all the busy work in their business: internet marketing, social media, telemarketing, back office tasks, inbound and out bound voice transcription." The vision is to be the resource for everything that is marketing and process as well as helping turn call centers into profit centers.
Leads for 123 Employee are acquired through several different venues including Mr. Michaels New York Times Best Selling books, online marketing, as well as events all over the globe. Through their excellent reputation and presence in the outsourcing community, the majority of 123 Employee's leads are through referral. Once a potential clients has expressed interest in 123 Employee they partake in a strategy session, "we talk about what the clients need are, and then we try and offer them some strategies to grow their business...and when we do that it certainly gives businesses a lot of great ideas. As a result they usually decide to work with us."
CUSTOMER CARE & COMPLAINT RESOLUTION FROM 123EMPLOYEE
During the onsite interview Mr. Michaels was asked to describe a situation where a customer was not satisfied with the level of service of product they received. Mr. Michaels expressed, "we are in the people business so unfortunately as hard as we work on client support, we will never have a perfect business." In order to provide the highest level of customer service, "anytime that a mistake is brought to our attention we rectify the situation. We always make it right at that point." To help eliminate issues clients are in daily communication with a project or account manager at 123 Employee, "our goal is to make sure the client's happy."
When asked to comment on complaints posted on Ripoff Report's website Mr. Michaels stated that the complaints are from Rosetta Wood and her son Trey Wood. During Mr. Wood's professional connection with 123 Employee he stole one of their employee's which is a breach of contract. Additionally, Ms. Wood states that she doesn't know Mr. Wood although 123 Employee has transcripts that prove otherwise. Although, Ms. Wood is uncooperative as a client, "we are happy to refund her money." In order to assure future clients Mr. Michaels informed us that 123 Employee is the premiere outsourcing center in the Philippines that entrepreneurs around the world use.
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Michaels expressed that there was recently a shift in the location of client support and sales. While they had originally been conducted oversees, they were moved to the US to better serve their clients. However, communication did not go according to plan, "so after receiving feedback we decided to move back to the Philippines."
123 Employee is proud to be apart of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It's all about raising awareness, and it there's a forum to make people happy, specifically make our clients happy, then is seems like a win win win."
123EMPLOYEE– SERVICES OFFERED
- Inbound Calls
- Help Desk
- Tech Support
- Appointment Setting
- Billing & Collections
- Operational Support
123EMPLOYEE – TESTIMONIALS
“Hey everybody this is Adam Holland from globalleadershipmax.com and I am here at 7th figure empire speaking event and I am actually here with Daven Michaels and his the owner of 123Employee.com. I’ve been using his service 123employee for the last two months, I’ve had a virtual assistant working on all sort of stuff for me on my website. they’ve set up a frequently ask question page from my sites and I was actually limiting and reducing a lot of my customer service saving my time, money and energy there, but i also had another go start working on Ebook and I’m just about finish now I actually just git an email from my personal assistant saying that the last chapter done so now I launches it and that about five to ten thousand dollars i business for my company virtually hands off. What i gave them was an outline and I came up with all the material and everything so just Kudos to you Daven! Awesome product, awesome customer service of communication from your team and I highly recommend it. So checked out 123Employee.com” – Adam Holland - https://youtu.be/ZrIrZMdjVEI
“Hi! My name is Blake Goodwin. And I’m the CEO and Founder of a rapidly expanding video marketing firm. And I just want to share with you real quickly an experience that I just had with my Virtual Assistant with 123Employee. I just got another Virtual Assistant, this is not my first one, her name is Hannah and she’s going to be booking speaking engagements for me and she’s already gotten everything together, has got script together, her English is outstanding I mean this girl is going to knock it out of the part for me and I’m gonna be stages all over America before you know it. I’m so excited. Hannah, thank you so much and I’m really looking forward to working together.” – Blake Goodwin - https://youtu.be/8tycX1AziQI
“Hi, this is Dr. Marc Kossman of Personal Success Marketing and I have high words of praise for 123Employee and Daven Michaels. Our personal assistant John is the secret ingredient that allowed us to take our books fly somewhere on the rank of 3 Million on Amazon.com to a number 1 bestseller in our category. There are just so many things that you can outsource as an author and get the job done and so you got to check out 123Employee, we very highly recommend it did the job for us. Right, it was like a breath of fresh air and what did he do for us? He cleared the sight didn’t he? He just wiped it all gone, it’s all gone so that we can focus on getting our book done. We got the book, we got it done and now we have John.” – Dr. Marc Kossman - https://youtu.be/suvtZSs7f6k
“Hi, how are you doing today? My name is Justin Tillman and I just want to give you a quick testimonial about 123Employee. It’s an excellent service and the reason why it’s such good service is because being a young entrepreneur you kind of focus on the little tasks as well as the big tasks, split your time up you got 24 hours in a day. So, after being able to leverage my time in actually working with 123Employee I am able to now have a virtual assistant who works with me and she’s able to take care of some of the other tasks that might have normally taken up all my time for the day which would have had me working all weekends. Now, I can spend it with my family and I really enjoyed my weekends. It’s an awesome service and I recommend that you definitely try it out and use it for yourself. Thank you.” – Justin Tillman - https://youtu.be/2pAyYByF9GY
123EMPLOYEE – STATEMENTS FROM FOUNDER AND CEO – DAVEN MICHAELS
" We are a managed outsourcing facility that provides dedicated, loyal, and educated employees to our clients. We also offer a variety of business coaching, marketing training, and full-service marketing services that support our clients in producing breakthrough level business results. 123Employee's team is dedicated to delivering top-quality service to their clients. 123Employee takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "I’d like to thank the team over at 123Employee for answering my phones, doing my Quickbooks, helping my customers, and so much more. Because of 123Employee I have so much more free time and time to focus on the high-level activities in my business." Ripoff Report was pleased to learn that 123Employee's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM 123EMPLOYEE
123Employee recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, 123Employee has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. In summary, after our review, which included discussions with Daven Michaels, Ripoff Report is convinced that 123Employee is committed to quality delivery of services resulting in total client satisfaction.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that 123Employee meets Ripoff Report Verified’s standards include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onside inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future..
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
The Seminar Solution, LLC 123Employee.com Daven Michaels Totally Deceptive Webinars By Daven Michaels $6000.00 To Build Business Scam Rancho Cucamonga California
I contacted 123 Employee for outsourcing building an online business that I had been working on and after watching a webinar promoting all of the benefits of having a Virtual Assistant who would work for me at a very low hourly cost from the Philipines that had been trained to do the type of work I needed help with and spoke and wrote English.
What I received for my first $3000.00 payment turned out to be a 12 week webinar course of which I listened to two webinars and each one ended up promoting a Good Friend of Daven's $1000.00 Super Promo Product which would make me more money than I could ever dream of! Another $1000.00 each...
I called the phone number I was given supposedly for 123 Employee but from the area code is located in Tampa, FL. The saleswoman who told me what I had purchased was the 12 seminars and the Press Release program.
I informed the saleswoman I was disabled and did not have 12 weeks at an extra $1000.00 each time to buy these additional products and was told I needed to join the Tribe Building Program where I was sent a very well built webinar which promised to completely build a business webpage with content, marketing, press releases, content rich Facebook page with engaging content leading to a customer funnel basically a working business in a box which would be worth the $6000.00 I paid the Parent company Seminar Solutions, LLC. who I never new existed until I received a receipt which I insisted on receiving after multiple attempts.
I waited 2 1/2 months and many emails and phone calls to get started on my business I received a Template with my chosen business name as the header and several ordinary sub headers all with content in a foreign language or alien I am not sure.
123 Employee (The Seminar Solution) then told me I had to write all of the content, provide high resolution pictures,obtain a Domain name from their vendor, acquire 3 years of hosting and I also started a Limited Liability Company to DBA my company through.
I then calle and told them their work was unacceptable and $6000.00 was entirely too much money for a website template and wanted my money refunded and was told they had done so much work for me creating this template and the time for talking to me about what I wanted that I would not get any money back.
This report was posted on Ripoff Report on 08/18/2014 05:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Seminar-Solution-LLC/Rancho-Cucamonga-California-91730/The-Seminar-Solution-LLC-123Employeecom-Daven-Michaels-Totally-Deceptive-Webinars-By-Da-1170626. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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