• Report: #1079612

Complaint Review: The Serengeti Resort

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  • Submitted: Tue, August 27, 2013
  • Updated: Tue, August 27, 2013

  • Reported By: Tina Martinez — Lubbock Texas
The Serengeti Resort
408 Fuller Dr. Bergheim, Texas USA

The Serengeti Resort no service from employees for entire stay; no running water next morning; owner refused to acknowledge problems Bergheim Texas

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 We were ignored throughout our stay.  No fresh towels, not enough bed linens, no running water the next morning.  We had to borrow a grill from another bungalow in order to cook dinner.  We were not provided with a receipt of charges. We were charged $440 for one night, supposedly for premium accomodations. We tried repeatedly to communicate our dissatisfaction, upon checkout, calling, leaving messages. The owner refused to speak to us.

I would love to show her response when we wrote a review on the Serengeti Resort website, but she deleted all posts. She said she was tired of dealing with snotty humans like us, andthat we are the reason she's shutting her resort down.


This report was posted on Ripoff Report on 08/27/2013 05:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Serengeti-Resort/Bergheim-Texas-78004/The-Serengeti-Resort-no-service-from-employees-for-entire-stay-no-running-water-next-mor-1079612. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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