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  • Report: #718478

Complaint Review: The Smile Spa

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  • Submitted: Sat, April 16, 2011
  • Updated: Sat, March 03, 2012

  • Reported By: Tmm33 — yeah that place Tennessee U.S.A.
The Smile Spa
8110 Cordova Rd cordova, Tennessee United States of America

The Smile Spa Dr. Andrea Henry , DDS Save yourself problems cordova, Tennessee

*Consumer Suggestion: Don't be a Sucker

*Author of original report: Update

*Consumer Suggestion: Please Report This Woman

*Consumer Suggestion: Self Conscious?

*Author of original report: thanks

*Consumer Suggestion: With a name like that

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I have had nothing but problems with this dentist. I never had any problems with my teeth until I started visiting this dentist. In two years I had to have 3 root canals. The first one wasn't that  big of a deal no problem things happen. Then another and then in May of last year yet another. I had to constantly call because of the pain I was in. Each time she would call in medication I would take it then go in for her to figure out why I was still hurting.

Finally in November of 2010 the entire side of my face was swollen. I couldn't eat or sleep for months until finally found a dentist that had me come in and took an x-ray. Only to find out that the root canal was never done. She had me sit in the chair, gave me nitrous , about a dozen shots and went through the motions of giving me a root canal. I requested all of my records and was denied. They will not return any phone calls nor will they respond to any mail that I have sent requesting my records. I let the insurance company know of the fraudulent activity and they have spoken with her. She stated that it was billed in error and would refund my money. I am still waiting.

I also have had to have the other two teeth redone. So I have paid out now around 2 to 3 thousand out of pocket to fix what should have been done correctly the first time.  One of the other teeth she had done has a gap the size of a credit card so every time I attempt to eat it is painful and it bleeds. (All of these teeth she worked on are molars) She is also aware that the crown was ill fitting.

She gave my daughter a root canal also and it also had to be redone. There was infection left in her tooth also. The x-rays show that the infection has basically eaten away at the bone on both of us.  I have tried to  contact her and request the money I have paid out to her to no avail. My next step is finding a lawyer. Try to avoid this dentist at all costs.  If it hadn't been for my new dentist who knows how much longer I would have had to endure chronic pain. So in November is when I found out that she was not doing what she was supposed to do. And to this day I am still having to have fix this mess she left me with.

The Smile Spa also overcharged me. She is in my network and I sent her all the EOBs along with receipts of how much I paid. Try to avoid this dentist. I just want everyone to know that this kind of care is unacceptable and not have to endure what I and my daughter have had to endure.

This report was posted on Ripoff Report on 04/16/2011 03:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Smile-Spa/cordova-Tennessee-/The-Smile-Spa-Dr-Andrea-Henry-DDS-Save-yourself-problems-cordova-Tennessee-718478. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Don't be a Sucker

AUTHOR: mr rik - (USA)

STAY AWAY!!! (tm) from places like these.

All they want to do is take your money and screw ya over.  (and keep ya coming back)

The healthiest teeth never saw a dentist.  (or flouride)

And you let your daughter be raped there too?

I would make d**n sure this bicch had some dental problems of her own!
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#2 Author of original report

Update

AUTHOR: EnoughJerks - (USA)

The Smile Spa /Dr. Henry has refunded my money. But not what I paid her. I tried to find a lawyer but no one would take my case. I have since then lost both of the molars she performed root canals on. Tooth #18 had to be extracted because of infection. The tooth actually had what looked like a root growing from the inside out . How gross right? Tooth # 2 had to be extracted because it was never sealed correctly. The tooth was actually black all the way down to the root. I had root canals on both of these that she performed. I have never had dental problems until I visited this wonderful Dr.

The person who said report this woman ( I am sorry I don't remember you name but thank you for the advice) was absolutely correct. She does have many problems financially. I finally reported her to the FTC in Nashville. The FTC is checking into the alleged complaints. I sure wish they would give me a call so I could let them know the extent of what this woman has done. The Office of Consumer Affairs has gotten me 474.84 back. Yet the woman charged me 530.30. This woman overcharged every time I went in. She owes me around 5k plus two teeth LOL!!! I hope the FTC really does something about this crook.

She also performed a root canal on my daughter that was done incorrectly. It has had to be done 3 times!!!!

Crazy world we live in. Morons can run rampant.
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#3 Consumer Suggestion

Please Report This Woman

AUTHOR: nlee - (USA)

I do not know this woman personally, but I do know; 2nd hand, of her character.  It is a matter of public record (Very Public) that she is and has been having some serious financial problems.  This may be her motivation for billing your insurance company "in error", or it could be good old American GREED.

If what you are saying is true (her sedating you and NEVER treating you) I feel it is your responsibility to do whatever is within the law and your power to STOP her.  

PLEASE report her.

It is abuse at the highest level to in-compasitate someone with drugs, leaving them completely helpless for your personal financial gain.  You could have had a bad reaction while sedated.  Not to mention the level of the LIE she told; telling you she had performed a surgery which she hadn't.

From what I understand dentists MUST provide a copy of a patient's file and x-ray upon request.

Get a lawyer if you must, go to legal aid if you can't afford to hire one.

I believe she has a predatory character, but only you know the facts of your case, and how much pain, anguish and mental and physical damage she has caused...

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#4 Consumer Suggestion

Self Conscious?

AUTHOR: mr rik - (USA)

I was referring to the name of the dentistry, geez.
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#5 Author of original report

thanks

AUTHOR: EnoughJerks - (USA)

Thank you for your silly response. I found it very helpful.
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#6 Consumer Suggestion

With a name like that

AUTHOR: mr. rik - (USA)

You can count on a ripoff!
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