- Report: #306588
Report - Rebuttal - Arbitrate
Complaint Review: The Source Circuit City
The Source Circuit City.thesourcecc.com/ Burlington, Ontario Canada
The Source CC,The Source Circuit City Extended Warranty Laptop Deal With It Yourself Burlington Ontario
*UPDATE Employee: Best Buy?
*UPDATE Employee: The Source CC Return Codes and Proper Procedure;
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A couple months ago my laptop started acting up. The battery would not charge and then it started to make the fan go all the time because of extra heat. I stopped using the battery and just plugged it in. I took it to the store and told them the issue and they told me to backup my stuff and bring it back and they would send it in. I did that.
It took me a month to do because I use it to work on too. I took it back for them to send it in. At that point they say they cannot. There is a code on the account. The manager was out for a coffee and gave the clerk a hard time because he had to rush back from his coffee. When he got back he told me that the code meant that I had to deal with Acer. I complained and he gave me a phone number in bc to call. I called it but they kept sending me to different departments.
I need my laptop sent off to Acer by them like they promised or a refund of the extended warranty. They are offering neither. So before you buy that extended warranty at the source remember, they are most likely ripping you off.
This report was posted on Ripoff Report on 02/06/2008 07:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Source-Circuit-City/Burlington-Ontario/The-Source-CCThe-Source-Circuit-City-Extended-Warranty-Laptop-Deal-With-It-Yourself-Burli-306588. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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