- Report: #273080
Report - Rebuttal - Arbitrate
Complaint Review: The Summit Group Of Utah - Bright Builders
The Summit Group Of Utah - Bright Builders947 South 500 East,Suite#110 American Fork, Utah U.S.A.
The Summit Group Of Utah - Bright Builders Did not provide consistent coaching as promised nor needed information American Fork Utah
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When I originally contacted them, to discuss my dissatisfaction,I was routed to several different telephone locations in order to find the persons who signed me up. After finally reaching the person, he told me he was sorry to hear that I wasn't happy, but he was not authorized to issue a refund and flippantly said "take it as a tax write-off".
The reason for my dissatisfaction is, my coaches were switched three times in the first few weeks. I had to adjust to this; each time began with a get acquainted period and this inefficiency cost me time and I was tabbed for a full coaching session each time. I feel this is not professional nor proficient.
I have complained to Mr. Cochran and he was very rude and non accommodating. He said "NO REFUNDS would be issued"
I have filed a complaint with the BBB of utah. They are investigating, but to date I have gotten no satisfaction.
Thousand Palms, California
This report was posted on Ripoff Report on 09/07/2007 11:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Summit-Group-Of-Utah-Bright-Builders/American-Fork-Utah-84003/The-Summit-Group-Of-Utah-Bright-Builders-Did-not-provide-consistent-coaching-as-promised-273080. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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