The Swanx Shoes Original Handpainted shoes NOT original in their NO return policy orting, Washington

I am a Surgical Nurse and am on my feet 8-12 hours each work day.  I need comfortable shoes. I do, however, like to show personality, which is almost impossible, since we all were identical scrubs. Shoes are a way of expressing oneself. SO, I was drawn to the "Original hand painted" shoes!!  I was skeptical about purchasing online due to the fact I could not try them on.  As I said I am on my feet a lot!  When my shoes arrived, I loved them!  (the painting part)  The comfort was not as good.  I tried them on at various times in my home, on carpeted floors, as the return policy states. There are no marks on the soles of these shoes!!!  I returned the shoes, paying the return shipping, and asked for a refund.  The reason for the return was:  NOT COMFORTABLE! When the refund didn't show on my credit card for some time, I became concerned.  I called and left a message with no return call.  I emailed with no response.  Then, I receive the shoes back in the mail, with the return policy, highlighted, "we CANNOT accept worn or used shoes for return or exchange."  I have called again and emailed with NO response!!  I guess, stating, NOT COMFORTABLE, as the reason, lead them to believe I had worn the shoes.  I wonder if I had said I didn't like them, would they have given a refund???  I guess I won't ever know.  MY $160, original hand painted shoes will probably be sold at a yard sale for pennies!!  :-(