- Report: #1020857
Report - Rebuttal - Arbitrate
Complaint Review: The Swanx
The Swanx18710 Meridian E, #115-83 Internet United States of America
The Swanx Takes your order and money, doesn't send product, Internet
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I emailed again on 2/13/13 due to no shoes being delivered, no email from company, and my account online still saying in process. I requested a refund be given if the order was not going to be filled very soon as I had waited since 11/30/12, with the previous email response of 2 weeks of sooner being long gone. I received a reponse the same day saying my order was still with the artist and that the artist "had alot more orders than anticipated for the week after Thanksgiving and she was still painting them". I was also told that there was "not a guarantee of time frame for completion" and since each order is handpainted for each client that the no refund poilcy would stand.
I was offered to cancel my order and give me store credit to be used at a later date. I emailed back that I did not want store credit to use on an order at a later date (which is actually going against their "each order is custom for each client" stance) due to the length of time I have already waited now and did not want to wait that long again in the future on another order. On 2/17/13, I got another response from the company stating they "marked my order priority so the artist will know to get my order done before the others". As of today 2/27/13, almost 13 weeks after placing my order, I still have not gotten my the shoes and my order still says in process online.
This report was posted on Ripoff Report on 02/27/2013 04:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Swanx/internet/The-Swanx-Takes-your-order-and-money-doesnt-send-product-Internet-1020857. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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