- Report: #531293
Report - Rebuttal - Arbitrate
Complaint Review: The Swiss Colony
The Swiss Colony1112 7th Ave. Madison, Wisconsin United States of America
The Swiss Colony False Advertising - "PRE-APPROVED" Madison, Wisconsin
*Consumer Comment: Completely Out of Line
*UPDATE Employee: You are very confused
*Consumer Suggestion: Silly people
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Beware of catalogues coming from The Swiss Colony. I received one in the mail and it claimed I was "PRE-APPROVED" for a $400. purchase limit.
I decided I would purchase some items for the Christmas holidays and went to their site to place my order. Before making the selection of items, I signed in and created my account. As I was "PRE-APPROVED," I assumed my "account number" was listed on my "Choose 'N Charge" card or the Express Order Form of my catalogue.
When filling out the information, I placed the number found above my name in the catalogue into the online account number slot. It was rejected.
When I called customer service, I confronted them about the false advertisement of being "PRE-APPROVED." I was told I was approved, and my account number was found in the pink shaded box above my name in the catalogue. I hung up and tried again.
When my further attempts to enter my account number failed, I called customer service again. I was then told I was not REALLY "PRE-APPROVED" - rather, I had to have a credit check. When I told the representative it was false advertising, she remarked, "I didn't write the catalogue."
I now refuse to order anything from them. I feel deceived and feel as though I wasted 2 hours of my valuable time under the false pretense that I was indeed "PRE-APPROVED."
This report was posted on Ripoff Report on 12/01/2009 07:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Swiss-Colony/Madison-Wisconsin-53566/The-Swiss-Colony-False-Advertising-PRE-APPROVED-Madison-Wisconsin-531293. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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