- Report: #614105
Report - Rebuttal - Arbitrate
Complaint Review: The Swiss Colony
The Swiss Colony1112 7th Avenue Monroe, Wisconsin United States of America
The Swiss Colony Doesn't send statements in a timely manner then sticks you with late fees and finance charges. Monroe, Wisconsin
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Today when I got the past due notice I made my payment. Paid my account off in full and then realized that I owed $16 more than the last time I saw a statement in April 2010. When I went to the account transaction history, there was a $10 late fee posted to the account.
So I called Swiss Colony and asked to have that removed as I had not received a statement in 2 months. The first person I spoke with was willing to help me get that refunded. She then transferred me over to the credit department. The second person I spoke with was rude and refused to listen to me. Told me it wasn't her problem that I had not received my statements. Said it was a post office issue.
I told her I was getting all my other mail, so why wouldn't I be getting theirs? It had to be an issue on their end. She refused to listen and refused to work with me on anything. I ended up hanging up on her as she wouldn't shut up and let me ask questions or try to get this resolved. Her customer service skills are very lacking.
I have filed a BBB complaint against them and will be filing a complaint with my local attorney generals office if this qualifies.
I am asking for a refund of the late fees and penalties is all. Around $20. I also want my account closed in good standing.
This report was posted on Ripoff Report on 06/14/2010 12:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Swiss-Colony/Monroe-Wisconsin-53566-1364/The-Swiss-Colony-Doesnt-send-statements-in-a-timely-manner-then-sticks-you-with-late-fee-614105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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