ethics
  • Report: #574922

Complaint Review: The TORO Company

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  • Submitted: Fri, February 26, 2010
  • Updated: Fri, February 26, 2010

  • Reported By: Goofy256 — Woodbridge Virginia United States of America
The TORO Company
8111 Lyndale Ave. Bloomington, Minnesota United States of America
  • Phone:
  • Web:
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The TORO Company Ignore the 5 year full coverage waranty, don't visit repair company Bloomington, Minnesota

*Consumer Comment: Warranty?

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I was charged $100 to clean a dirty wheel by the dealer (Potomac Mills Mower) who sold the mower (model 20091).  I had documentation that the mower had only 20 hours of use, because I write down the operating time at each refueling.  40 half-hour mowings.  The dealer charged $100 for service, saying that dirt and grass was compacted into the mechanism. Since there were no broken parts, the repair was not covered by warranty.  I argued that I had maintained the mower according to the instructions, but did not convince the dealer to submit the charge to Toro as a warranty claim.  I followed the maintenance instructions carefully, so the repair should be covered by the warranty.

  I wrote a letter to the customer care department, including the sales receipt, the repair receipt, the warranty registration card, and a copy of the page showing the date of each mowing.  Toro replied with a letter, saying "tough luck", and asking me never to buy another Toro. The letter also asked me to inform other people who might buy a mower from Potomac Mills Mower that they should instead visit Home Depot.  


This report was posted on Ripoff Report on 02/26/2010 07:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-TORO-Company/Bloomington-Minnesota-55420/The-TORO-Company-Ignore-the-5-year-full-coverage-waranty-dont-visit-repair-company-Bloo-574922. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Warranty?

AUTHOR: Robert - (U.S.A.)

That sounds like a maintenence issue which is not usually covered under a Mfg Warranty.  A wheel can get dirty after one mowing depending on what you mow.

Although I really hope that you post the letter you sent them and the letter that they sent you.  Because if they in fact did say "tough luck" and told you to never buy one of their mowers there must have been a lot more to this story than you are saying.

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