I found out a very interesting fact about the Target Corporation today when I attempted to return a $29 rice steamer. They will not refund or credit returned merchandise if you paid cash for it unless you have a receipt!!!!! I tried returning it and the cashiers are not authorized to credit me, so I ended up speaking to a very nice manager named Kenneth who told me that there was no way for any person at the store including him to refund or credit the merchandise and suggested that I call call "Guest Relations", and he provided me with the 800 number. I called the corporate office at Target, "Guest Relations", as they so ridiculously call it, in order to help me get to the bottom of this. Not only were they not helpful, but practically said that it was my fault that I lost the receipt. (I had to point out the obvious fact that I am a human and this is not a perfect world, and people do misplace things, including receipts). I explained that I spend plenty of money at Target every week, and that this particular policy stinks----in fact, this is the first store I've come across with this. Whatever I said fell on deaf ears. They said they would log the complaint, but they will not change their policy, which has been in effect since 1998, which I was not aware of--that just goes to show how little I have returned anything to a Target Store. They would rather lose a customer than to make one happy, as I pointed out. I told them that all I wanted was a store voucher, and I would end up spending the money there anyhow. They repeatedly, basically said it was my fault, and my problem and that they were sorry but I am stuck with the unwanted product. THEY ARE NOT SORRY!!! If they were truly sorry and valued their customer, they would attempt to make them happy, and no suck attempt was made. All I can say is lesson learned, I'm boycotting Target and you should too, because if you allow these greedy corporations to run you over, they certainly will, and blame you in the process for being in THEIR way. Whatever happened to customer service???? I guess it went the way of manners....
Anonymous Female-A VERY unhappy EX-Target Customer