- Report: #214377
Report - Rebuttal - Arbitrate
Complaint Review: The Tax Club complaints
The Tax Club complaintsthetaxclub.com Internet United States of America
The Tax Club Scam | Complaints REVIEW: The Tax Club commintment to 100% customer satisfaction.
*UPDATE ...Rip-off Report REVIEW: The Tax Club pledges to resolve complaints. Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. - Executives stated "our Clients are #1 priority employees will go above & beyond their client's expectation in every aspect of the business." Consumers can feel confident and secure when doing business with The Tax Club.
SPECIAL UPDATE: March 22 2012: The Tax Club remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. The Tax Club is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, The Tax Club has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, The Tax Club has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever The Tax Club remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
It is our opinion that small business owners can feel confident in the fact that The Tax Club has worked with nearly half a million businesses nationwide. They are innovators in their field and have helped thousands of clients by providing customized tax solutions via a communication platform unrivaled in their industry.
The Tax Club recognizes that legitimate complaints posted on Rip-off Report are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation The Tax Club has made organizational changes allowing clients a more streamlined approach to problem resolution and a total overall commitment to customer experience.
Read more about The Tax Club's Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
The Tax Club ripoff stole money false promises Internet
The tax club promises to save up to $1000.00 in taxes the 1st year and if they do not save you money then you can ask for a refund. But I have to pay federal taxes of over $300.00. I have never had to pay and they said no to my refund.
They went over my case and said I am ineligible for a refund.
They have generic forms:my case: I am head of house hold because my 20 year old son lives with me for more than 6 months.They said no that I was not head of household. I found out that their was a one time $5000.00 deductable for starting a business. They told me that I had put down $534.00 deductible and that is all I get. They as CPA firm should have told me by phone or email that this deductible of $5000.00 dollars was out there and changed my tax papers to show this.
They do everything by phone no email answers,therefore no paper trail to get them in trouble.
Does anyone know who else I can write to about this mess and maybe get some help. Thanks
From: "Todd Lovelace" Add to Address Book Add Mobile Alert
To: email@example.com Subject: from the tax club Date: Thu, 5 Oct 2006 11:10:58 -0700
Dear Ms. Lachenschmidt,
Thank you for your recent request for cancellation and refund of your Tax Club membership.
We appreciate your patience and understanding while we processed your request.
Your membership, per your request, has been cancelled and no further billing will occur.
In regards to your refund request, we have conducted a thorough review of your account. Our review process includes taking into consideration the following factors:
Acceptance of Terms and Conditions Fulfillment of Terms of Guarantee Length of time in Tax Club membership Services provided Consultations provided Utilization of membership services Account History
After careful review and consideration of all relevant factors, we have determined your account to be ineligible for refund at this time.
If you have any additional information you would like us to consider, please feel free to contact us by phone at 888-558-6829. We are available to assist you Monday through Friday, 9:00 a.m. to 7:00 p.m. Arizona time. If you would prefer, you may send an email to Client Services at firstname.lastname@example.org. The information will be added to your account notes and a secondary review will be conducted.
Account Audit Specialist
The Tax Club, Inc.
Martha Kenosha, Wisconsin
This report was posted on Ripoff Report on 10/05/2006 01:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Tax-Club-complaints/internet/The-Tax-Club-Scam-Complaints-REVIEW-The-Tax-Club-commintment-to-100-customer-satisfact-214377. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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