- Report: #244678
Report - Rebuttal - Arbitrate
Complaint Review: The Tax Club
The Tax ClubEmpire State Building 350 Fifth Ave, Suite 6015 New York, New York United States of America
The Tax Club The Tax Club, No Services, refuse to refund money, Thieves! Ripoff New York New York
*UPDATE ...Ripoff Report REVIEW: The Tax Club pledges to resolve complaints. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. - Executives stated "our Clients are #1 priority employees will go above & beyond their client's expectation in every aspect of the business." Consumers can feel confident and secure when doing business with The Tax Club.
*Consumer Suggestion: A Better Course of Action
*Author of original report: The Tax Club has refunded my money
SPECIAL UPDATE: September 5 2012: The Tax Club remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. The Tax Club is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, The Tax Club has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, The Tax Club has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever The Tax Club remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Following weeks of delays, confusion as to the status of the forming of my S-Corp by ACS, and no one available to correct the problems, I cancelled the forming of my S-Corp. I in turn then contacted The Tax Club, told them that I was no longer forming my business as an S-Corp and therefore would not require their Tax services. They told me to e-mail them and request my membership be cancelled and give the reasons for cancellation along with the amount I wished to be refunded.
I did as instructed and received a denial of my refund request. They called and told me I should get services for the money I had given them since no refund was forthcoming. I requested a review of my prior year taxes along with a final return prepared for a previous business I was closing. They instructed me to mail previous years taxes to them along with the close out figures for my previous business and they would contact me once they were received for further instructions. I mailed the forms as instructed but never heard from them. When I contacted them they said they were never received. I sent the forms again with the same result. I contacted them again, spoke with Crystal Henry and faxed the information to her at 212-736-9097.
My case was then assigned to a "preparer" who contacted me and said an amended tax form would have to be prepared to close out my business or I could just wait and file it with my taxes this year, which is what I opted to do. He did not do a previous year tax review either. I called later to check the status of my previous year tax review and they had no record of it and none of the previous tax year records I had sent numerous times were there either. I did not feel comfortable entrusting my tax information with a company that cannot even keep track of where my information is and therefore once again requested that my membership be cancelled and my money refunded.
I received a phone call saying they were reviewing my refund request and would get back to me. After repeated phone calls to them to request the status of my refund and none of my calls returned, I again got a standard denial form letter from them.
I called today and was transferred to the billing manager, Vanessa, who told me I was denied my refund. After some discussion about my not receiving any services for my money, she stated after $100 fee for cancellation and several other fees I would be entitled to a refund of perhaps $79.00. I paid these people $518.99 to join and $49.99 for two months for maintenance fees. What did I get for $568.98? Absolutely no services, incurred the costs of repeatedly mailing my tax forms to them, and hours of frustration trying to reach and communicate with these people.
I am going to file a report with the better business bureau and hope that I can save as many people as possible from getting ripped off by these thieves.
Charleen Murrells Inlet, South Carolina
This report was posted on Ripoff Report on 04/18/2007 06:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Tax-Club/New-York-New-York-10118/The-Tax-Club-The-Tax-Club-No-Services-refuse-to-refund-money-Thieves-Ripoff-New-York-N-244678. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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