- Report: #248274
Report - Rebuttal - Arbitrate
Complaint Review: The Tax Club
The Tax Club350 5th Avenue #6015 New York, NY 10118 New York, New York United States of America
The Tax Club complaints REVIEW: The Tax Club commitment to 100% customer satisfaction.
*UPDATE ...Ripoff Report REVIEW: The Tax Club pledges to resolve complaints. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. - Executives stated "our Clients are #1 priority employees will go above & beyond their client's expectation in every aspect of the business." Consumers can feel confident and secure when doing business with The Tax Club.
*Author of original report: The Tax Club finally refunds our money.
SPECIAL UPDATE June 15 2012: The Tax Club remains committed to 100% customer satisfaction and has drastically improved their business processes over the years to better serve their customers. The Tax Club is truly dedicated to making sure ALL customers are happy with their coverage. The Tax Club continues to show customer service is of the utmost importance and they currently have no complaints!
To date, The Tax Club has addressed and resolved all reported complaints, which have always been resolved to the complete satisfaction of their customers. The Tax Club proves to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program, as a Verified Safe Business. Over time and since becoming a member, The Tax Club has remained actively engaged and improving the way they address customer service complaints. Rip-off Report has confirmed that The Tax Club is no fraud, is not a scam and is of the highest integrity. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever The Tax Club remains committed to customer satisfaction and gets our top Verified Safe endorsement.
It is our opinion that small business owners can feel confident in the fact that The Tax Club has worked with nearly half a million businesses nationwide. They are innovators in their field and have helped thousands of clients by providing customized tax solutions via a communication platform unrivaled in their industry.
The Tax Club recognizes that legitimate complaints posted on Rip-off Report are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation The Tax Club has made organizational changes allowing clients a more streamlined approach to problem resolution and a total overall commitment to customer experience.
Read more about The Tax Club's Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
The Tax Club Charges the consumer enormous amount of money and don't follow through on promises of refund even in the absence of no contracts and no services rendered! We've been trying to get thousands of dollars back for more than a year! New York New York
Last year we took clients and employees to the Wealth Expo in Dallas sponsored by the Learning Annex. Later we were contacted by The Tax Club saying they were connected to the Learning Annex and had a service to offer. We called the Learning Annex and they confirmed this connection.
When we initially spoke to the Tax Club they explained we could have a "face to face" meeting with corporate attorneys who could restructure our business entities and save us money on taxes. We knew this was the key to saving valuable tax dollars for our family. The "face to face" was supposed to be in Dallas Texas, a three hour drive away. Had we not been assured of this meeting we would never have signed up for their services, the complexities of our businesses and family mandated the need for a personal meeting. Based on their assurances we would have this personal interview we paid the funds.
We began to receive calls to set up various appointments, we explained the very first thing we wanted was the meeting with the corporate attorneys- each time we were met with confusion as to why we would be told this, each person promised to have someone in management call us about it. They were very aggressive in trying to set up appointments but short on keeping their promises to have someone in management contact us about the "face to face" meeting. We soon realized something wasn't right.
It didn't matter where we had to meet, Nevada was mentioned, New York also, we were willing to go to the extra expense to have the meeting but no arrangements were forth coming from the Tax Club- apparently that is not a service they offer despite having been assured of this in the beginning-we had been misled. We never signed any contracts and refused to take any of the conference calls until the matter of the "face to face" could be resolved. After about 9 months of calls, we reached the client retention department and explained we wanted a full refund of all our monies. After reviewing the notes in their system, our story was confirmed and we were told that a refund would be given. Now several months later, and many more calls and messages left, more promises made they will immediately take care of our refund and still no refund has been received.
Today they attempted to get us to sign paperwork that gave a limited refund minus a 15% administrative fee and no refund of the monthly fees they had been charging our account. All after yesterday being assured that the full refund would be processed immediately.
I have spent countless hours calling, leaving messages, being placed on hold for as long as 30 minutes waiting for a manager that never picks up. We've been in touch with Vannessa, a manager in cancellations, that assured us she would take care of our refund personally- she lied...And she has lied repeatedly over the last couple of months. We've not been able to resolve this despite more than a year of effort. I wish I had known about this site before we signed with the Tax Club- it would seem we are not alone in this.
We thought we had verified the legitimacy of this company only to be ripped off to the tune of thousands of dollars. I don't think much of the Learning Annex either at this stage, they were also notified of the issue and have not responded.
There are laws against this kind of consumer fraud. We owe it to our fellow citizens to report companies like The Tax Club so they know what kind of company this is. I am thankful to this site for giving me the opportunity to tell our story and perhaps save another family from going through the same problems.
Karen Killeen, Texas
This report was posted on Ripoff Report on 05/11/2007 01:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Tax-Club/New-York-New-York-10118/The-Tax-Club-complaints-REVIEW-The-Tax-Club-commitment-to-100-customer-satisfactionUPD-248274. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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