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  • Report: #1050292

Complaint Review: The Tool Shack

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  • Submitted: Sun, May 12, 2013
  • Updated: Sun, May 12, 2013

  • Reported By: Vaughn — Gulf Breeze Florida
The Tool Shack
4370 Gulf Breeze Pkwy Gulf Breeze, Select State/Province USA

The Tool Shack Charged $18.00 + tax to put the bead of the tire back unto the rim after I bought & inserted the tube. Gulf Breeze,  Florida

*Consumer Comment: Something For Free?

*REBUTTAL Owner of company: Judgement

*Consumer Comment: Ripoff? I think not

*REBUTTAL Owner of company: Unreasonable complaint

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On Wednesday, May 8th, I removed a wheel from my emergency generator to fix a flat tire. I had broken the bead of the tire and removed the tube, it was ruined. I bought the tube ,$6.99 + tax. asked if they could mount and inflate it for me. I was told 'not today, probably tomorrow and there would be a charge (but did not say how much) and I foolishly didn't ask. I just said I'd take it home to see if I could do it and if I couldn't, I'd be back.

I did get the tube properly placed back in the tire with the 'L-stem' in place. but I didn't have the tools or strength to force the remaining bead back over the rim, so I took it back to the Tool Shack to get that done.

On Thursday, May 9th, I called the Tool Shack in the afternoon to check on my tire/wheel. The clerk said it was ready and the charge was $19.17 ! I was appalled, I couldn't believe it! I went to pick it up and said to the clerk the the charge was 'unreal' for a five minute job. Another clerk who overheard my remarks said they didn't have 'automatic tools' to put the bead back over the rim, it was manual labor to the tune of $18.00 + tax. 

On the invoice they state 'tire off rim, mount tire on and inflate rim' and further on they say 'work completed - dismounted, remounted tire on front/castor wheel'. That's absolutely false. I brought the tire/wheel in with the tube in place inside the tire and required only putting the bead back over the rim and inflate it.

I asked them if they'd ever heard of the Ripoff Report, they said 'no', so I said you will.

On Friday, May 10th, I had to pick up a few things from Walmart, so just for the hell of it I went to the Auto Dept and unloaded my tale of misfortune to the clerk there. He said they didn't have the automatic tools either, but they would always do a task like that as 'a courtesy', no charge.

Live and learn. You can bet your bottom dollar I'll never patronize the Tool Shack again!!  Kinda makes me wonder if the fact that I'll be 81 years old in two months marks me as 'easy pickings'. The 'old folks' won't make trouble! What do you think? Let the buyer beware!


This report was posted on Ripoff Report on 05/12/2013 10:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Tool-Shack/Gulf-Breeze-Select-StateProvince/The-Tool-Shack-Charged-1800-tax-to-put-the-bead-of-the-tire-back-unto-the-rim-after-I-1050292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 2Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Something For Free?

AUTHOR: Mark - ()

 Tool Shack,

You say everyone wants something for free. Well, you should look in the mirror. I brought a mower in for tune up ect and your guys didn't get to it for almost 2 months. Then the estimate went from 150 to over 500. You charged me $70 for "looking at it".   

You guys are not a business I'll ever use again. I join the others saying never again!  I'll be heading to Navarre, Pensacola, or Pace to rent, buy or have maintenance done....it will be more than worth the trip.

Your employees act as if they are doning the customer a favor...bye bye.

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#2 REBUTTAL Owner of company

Judgement

AUTHOR: Jjsimspon - ()

Dear Tool Shack,

 

i only read part of your rebuttal and stopped at the moment you said you didn't judge this man based on age, but you did judge him based on the car he drove. The whole "what's $20 to him when he drives a BMW". You are not aware of how he got that BMW. I HATE when people judge others based on anything, but particularly based on cars. I drive a BMW. How do you judge me? My husband was in a near death accident and will need back surgery eventually. He's 31 years old. Our consulation prize was a BMW. That's why we have a BMW. Would I rather drive a ford focus and not have an eventual back surgery in my husband's future? In. A. Minute. 

Your judgement almost makes it sound like you charged him because he was a "mean old man" who drove a BMW. Let's hope not. I planned to come buy a battery from you and googled your shop to find out more info. Because of this post AND your rebuttal, I'll go somewhere else. Your judgement hits WAY too close to home. 

 

Good riddens. 

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#3 Consumer Comment

Ripoff? I think not

AUTHOR: Steve - ()

 As a small business owner, I fully understand and think that the $19+ fee was fair for a satifactory service rendered. If you would come to me shop, or any other shop for that matter and buy parts, there would be a labor fee to install them. Doing something for free is a courtesy and should not be expected. You also had the option of asking first hor a total price and you did not. I'm sure that there is a sign explaining a minimum labor fee for services rendered.

Bottom line, you were not ripped off, you were told there was going to be a fee. Your words.

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#4 REBUTTAL Owner of company

Unreasonable complaint

AUTHOR: The Tool Shack - ()

 When Mr. Hanson came in to have his tire mounted, he wanted it done immediately.  The Tool Shack is not a tire store and does not spend the entire day mounting and dis-mounting tires.  Our Service Facility performs service and repair on outdoor power equipment, lawn mowers, etc...a very small part of that work involves replacing tubes and tires on small equipment.  Our technicians are extremely busy with work and do not stop in the middle of a job to perform a tire repair for two reasons: 1) they are paid based on performance and stopping in the middle of a job affects their efficiency  and  2) the customer whose equipment the technician is currently working on, was here first...our obligation is to finish helping that customer before moving to the next.  Mr. Hanson apparently felt that he was more important than everyone else.

Mr. Hanson had a negative attitude when he left the tire and wheel to be re-mounted.  When he came in to pick up the tire and wheel, he had a negative attitude again when speaking to my employees.  I was standing at the counter assisting another customer and could hear him.  When the wheel / tire was given back to him, he complained about the price and started making comments about ripoff report and left.  He climbed into an expensive BMW and drove away.

Other customers that were standing at the counter obvious thought he was unreasonable as they laughed and made comments about the "mean old man" and "guy complains about $20 bucks and drives a BMW".  My employees and I shrugged our shoulders and continued assisting our customers.

The Tool Shack take s extreme pride in making an effort to assist everyone, regardless of age, sex, race, etc. and operating a first-class, professional operation that is head and shoulders above the competition.  One trip to our website or into our showroom then to a competitor's, will demonstrate that.  The fact that he is an older gentleman had no bearing on how he was treated. 

We performed work, as he requested, and charged the normal rate for that work.  Our posted shop labor rate is $70 per hour and our flat rate for dis-mounting or remounting a small tire is $18 plus tax.  That is exactly what he was charged.  Mr. Hanson complains about the wording on his receipt that says "dis-mount / remount tire on front castor / wheel assembly".  That is an automatic print out for the $18 Tire Mount / Dis-Mount labor code.  This is not unusual, it is a common procedure to all repair/service industries...whether it be small engine repair, auto repair, boat & marine repair, etc.  Labor charges are flat-rate menu priced for efficiency and so the customer knows EXACTLY what they are being charged for with respect to each segment of work that is completed by the repair facility.  His comment that it was only a "5 minute job" is not true and is not a valid argument.  If that were the case, why couldn't he do it himself?  Why did he need to take it to a place that had the proper tools, expertise, etc.  The Tool Shack performed a service and he was expected to pay for it.  Quite simple. 

I understand that he may have hoped that the work would have been performed as a "courtesy" or for free, but everyone seems to want something for nothing.  In a business, nothing is free.  The power company does not give us free electricity nor do our employees work for free as a "courtesy".  I completely understand if Mr. Hanson does not like the price he was charged and he chooses to shop elsewhere.  That is fine and is the free market system at work.  However, to make such a complaint and a big deal over such a minor issue, when he was not treated unfairly or wrongly, is just ridiculous.  I could not sit back and let people read such a one-sided, false statement with submitting a response.  The Tool Shack strives to do quality work at a fair price while providing the customer a positive experience at a top-notch facility.

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