• Report: #592216

Complaint Review: The Traveling Vineyard

  • Submitted: Mon, April 12, 2010
  • Updated: Mon, May 31, 2010

  • Reported By: Jackie — Halifax Massachusetts United States of America
The Traveling Vineyard
980 turnpike st canton, Massachusetts United States of America

The Traveling Vineyard shut it's doors without notice to the customers. I was left with two bottles of wine I did not order with no one to contact to be refunded. canton, Massachusetts

*UPDATE EX-employee responds: The Traveling Vineyard

*UPDATE EX-employee responds: suggestions

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I hosted a wine tasting party on February 27th, 2010, and The Traveling Vineyard closed for business just one month later, on March 23, 2010. The problem that I have with this is their unprofessional way of doing so. Myself, and others who purchased wines from the tasting received the WRONG wines. I contacted the consultant who did the tasting only to find out that The Traveling Vineyard was no longer. She informed me that there was no one to contact regarding my wine order, and assured me that the wines that I DID receive were good because she had tried them before. NOT what I wanted to hear. I decided to take matters into my own hands and search the internet for contact info, only to find a number that has been disconnected, and one that has a message stating the company had ended. Not only did I pay for a certain wine and didn't get it, but now I have no way of getting a refund or an exchange. It is just absurd. 

I attended my friends wine tasting a few months prior to hosting my own, and I absolutely loved the idea. That is why I booked my tasting. She also, was affected big time by the company going under. She had purchased the special where for one year, 2 bottles of wine per month were sent to her. She paid up front for this service, and only has been getting wines for the past 4 months or so. So what happens now? She's paid for a years worth of wine and has no way to get her money back or get any more wine, the wine SHE ALREADY PAID FOR!

If anyone can help us with this loss, we would greatly appreciate it.

This report was posted on Ripoff Report on 04/12/2010 05:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Traveling-Vineyard/canton-Massachusetts-02021/The-Traveling-Vineyard-shut-its-doors-without-notice-to-the-customers-I-was-left-with-t-592216. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

The Traveling Vineyard

AUTHOR: anonymous - (United States of America)

I am also an ex employee that left the business a few years ago. My suggestion would be to follow up with Geerlings and Wade in Canton. They are the parent company of The Traveling Vineyard and you might be able to get the wine exchanged from them or a refund.
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#2 UPDATE EX-employee responds

suggestions

AUTHOR: none - (United States of America)

I am a former consultant with TTV, and I understand your frustration.  We, as consultants, had less than 24 hours notice of the company closing, and were left floundering as well.  Our phone calls, emails, etc went unanswered.  I have been hearing mixed reports regarding the wine club.  Some people are saying their credit card has been refunded for the remaining shipments, others not.

My best advice to you for the wines, as well as for anyone with unresolved issues, is to dispute the charges with your credit card company.  Consultants have no ability to correct any mis-ships or even get any answers.  If you paid by check, I would contact your bank.

I know this does not solve anything, but it is the only thing that I am aware of that you can do.

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