meat
  • Report: #944519

Complaint Review: The UPS Store #0412

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Fri, September 21, 2012
  • Updated: Mon, January 21, 2013

  • Reported By: dano4rusty — Shorewood Illinois United States of America
The UPS Store #0412
6026 KALAMAZOO AVE KENTWOOD, Michigan United States of America

The UPS Store #0412 The UPS Store location in KENTWOOD,MI Packed and Destroyed $10,000.00 Electronics KENTWOOD, Michigan

*Consumer Comment: What insurance did you opt in for?

*Consumer Comment: This OP's logic just doesn't add up.

*Author of original report: Owner is not being truthful

*REBUTTAL Owner of company: Not as Reported

*Author of original report: UPS Pack and Ship

*Consumer Comment: Couple questions.

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I paid the UPS Store to pack and ship A high end Current Calibrator and told them to use special care due to what this is,well now was,told them to insure for 10,000 and a week later it arrived destroyed. They took it and put it in a large box dumped some popcorn on it and sent it off! This item weighs 100 pounds and according to UPS 's own guidelins it needed to be foam wrapped and double boxed. Well after paying them 145.00 to destroy my item they have been doing nothing but finger pointing,and even worse is that they now say I only declared the value at 1000 and not $10,000.Dollars.

This report was posted on Ripoff Report on 09/21/2012 07:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-UPS-Store-0412/KENTWOOD-Michigan-49508/The-UPS-Store-0412-The-UPS-Store-location-in-KENTWOODMI-Packed-and-Destroyed-1000000-944519. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on The UPS Store #0412

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
2Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

What insurance did you opt in for?

AUTHOR: nick1346 - ()

When you ship a package through a UPS Store you sign a contract that states exactly what you are purchasing. In the top right corner it states what insurance you have. If you signed a contract stating it is $1000 then you are not ever going to receive $10,000. 

Respond to this report!
What's this?

#2 Consumer Comment

This OP's logic just doesn't add up.

AUTHOR: seeworthy - (USA)

Obviously, if the OP took only what he has to say here to court, he would be wasting his time. To simplify things, why hasn't a simple copy of the shipping contract been displayed here, just as it would have to be in court? It would clearly itemize the services of pick up, packaging, shipping, and insurance, with the associated fees for each. With out it, there's nothing valid to talk about.

If someone asked me how much this these services including insurance would cost at any shipping location, I would have guessed $350-400. I get the impression from the OP's complaint that he would have actually objected to that amount, even though he claims a $10K market value. It is also very difficult to reason that a business would drive to some auction house to pick up merchandise that that business did not pay for, drive it back, package it, plus ship it, all for only $145. On top of that, insurance for $10,000 was supposed to have been paid for?? Though is was a relatively short distance for this OP to drive to pick up himself, he actually found a service that would not only deliver it for him, but pick it up at that public auction house, pack it, and insure it all for less that it would cost him for mileage on his vehicle. What a bargain. 

Any rational person with common sense would know an item is only worth what someone is willing to pay for it. Here was a piece of equipment that was up for not just a local auction, but an online auction for the whole world to see. Obviously, the auction site would have had a reserve or it would have been sold for more else where, if it was truly worth more. The highest bid indicated the maximum it was worth to anyone. And how much was that again....$145??! Car insurance was used as an analogy. If a car is worth $10K, you won't be buying it for a hundred bucks at online auction site. It appears some gullible person has been listening to too many commercials about police auction bargains... If you want to make an analogy of car insurance, then show a similar contract with this shipping facility as the car insurance company would require. The price paid reflected it's market value.

If documentation exists that shows precisely what this OP claims, then there shouldn't be any problem. And what happened to that 'pack and ship' promise thing? Without any documentation or contract, intended exaggeration or fraud would be easily done by this OP. Regardless of whether this item was insured for $1000 or $10,000, the proof of value is what someone was willing to pay for it....$145, and is all that can be claimed unless another legitimate source shows people paying more for the identical item. As far as this being packed and shipped from a UPS Store, the fee charged for the shipping and the packaging will automatically be reimbursed by UPS corporate regardless of how it was packaged. That UPS Store isn't burdened with reimbursement, so there is no motive to avoid processing the claim. A claim of true value, that is.
Respond to this report!
What's this?

#3 Author of original report

Owner is not being truthful

AUTHOR: dano4rusty - (United States of America)

The owner,Rusty Williams admitted the fact that they packed the item poorly.If you buy a car at auction for a 100.00 and put full insurance and its stolen,State Farm will only give me 100.00 for a 10,000.00 car?If you packed the item to UPS packing standards it would have arrived safe and I would not have been out an item that was actually worth 9500.00.Quit trying to tell lies and learn to treat other peoples property with more care.
Respond to this report!
What's this?

#4 REBUTTAL Owner of company

Not as Reported

AUTHOR: Upsstore0412 - (United States of America)


The UPS Store of Kentwood packed this item which was insured for $1,000. To our regret this package was damaged during transit which our store had nothing to do with. In filing the damage claim UPS always asks for a proof of value. This item that was damaged was bought for $145 through an Auction thus disallowing the $1,000 value per the agreement and terms set by UPS NOT the UPS STORE FRANCHISE. We simply handled the claim as any other and it's UPS CORPORATION CLAIMS DEPARTMENT that determines what is to be paid on a claim NOT The UPS Store.

For my store to receive the derogatory comments are totally misguided and not inline with the thousands of pack and ship projects we complete each year. Being disgruntled and misguided is a bad combination but some people just feel they can paint the picture the way they want in order to justify how they feel they have Ben wronged.

It is always unfortunate when something is damaged and we always follow the guidelines for a claim but you don't get a value for something higher than what you paid for an item.
Respond to this report!
What's this?

#5 Author of original report

UPS Pack and Ship

AUTHOR: dano4rusty - (United States of America)

I did the transaction with them over the phone as I purchased this item at an online auction and was unable to pick it up.This UPS Store picks up and packs ships items for auction customers but is not working for the auction house.As far as price goes I can't control there prices but it was only shipped 150 miles.I recently only paid 350 to ship a car 200 miles.

I have mentioned there pack and ship policy several times and all I keep hearing is they're waiting for the claims company,and when I call them Its the store thats causing the delay.
Respond to this report!
What's this?

#6 Consumer Comment

Couple questions.

AUTHOR: Raymond M. - (USA)

Was it just a bare unit that needed complete packaging, or did you provided the unit partially boxed? If that UPS Store packaged it from scratch, they advertize that pack and ship promise on the radio. If they packaged it, the claim should be mandatory that the claim is approved. Ask them about that.

The $10K insurance is odd, though. You stated that only $145 was paid. The shipping for 100lbs would be around $100 alone. It's impossible to accurately guess at the packaging fee, but I would imagine you would be in the $60-75 for a single heavy duty box. Double boxing would obviously cost more.You're already at or above $145 for shipping and packing. Insurance for $10K would be close to that $145 alone. Something doesn't add up. Not that you might have complained about the packaging cost, but a heavy $10K item, fragile or not, should have been crated. Your cost, however, would have been well over double before insurance, but that would have been the right way to do it.

Did you get a receipt for the shipping? What does it say where is indicates declared value? If it says $10K and they shipped it, then insurance needs to cover $10K. That is, of course, that you provide a proof of value for the equipment just as any carrier requires. (Believe it or not, there are people that insure a non-functioning 8 year old junk laptop for $3000, then expect to be able to run a claim through.) If your shipping order states $1000 of insurance, and you signed it, there is no way you will ever be able to collect anything more than a grand.

Hey...got a copy of that shipping order that you can attach here? If you have that tracking #, we can see what's going on there too. Not a big deal, but that would give people an idea of what's really going on. First thing I'd do is contact that store about the pack and ship promise. Let us know what they say!
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory