• Report: #933892

Complaint Review: The UPS Store #3844

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  • Submitted: Tue, August 28, 2012
  • Updated: Wed, October 17, 2012

  • Reported By: Bonita — Medway Ohio U.S.A.
The UPS Store #3844
1209 E DAYTON-YELLOW SPRINGS RD Fairborn, Ohio United States of America

The UPS Store #3844 Privately owned by Scott and Melissa Mowbray Sold $2000 declared value insurance to me, now denying claim Fairborn, Ohio

*UPDATE Employee: Calm down, everyone

*Author of original report: Listen

*Consumer Comment: False stereotyping and irrational logic don't help.

*Author of original report: # of complaints for The UPS Store

*Author of original report: Again

*Consumer Comment: Doesn't work that way.

*Author of original report: Again

*Author of original report: Explanation as to why they ask "why"

*Consumer Comment: Interesting.

*Consumer Comment: Interesting.

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The UPS Store in Fairborn sold me $2000 (declared value) of insurance, and assured me safe and prompt arrival of a very important item, my daughter had taken 3 months to make to enter into a once-in-a-lifetime convention, planned over a year ago.

We told them exactly why we were insuring it for this much, and it was of the utmost importance that it arrive unharmed.  We explained to them, this was for a one time, never flown before trip to CA, strictly for this convention, the amounts we paid for the hotels, rental car, round trip airfare, convention tickets, cost of costume, paper mache head that we had them pack and ship, so it would be packed right, and they couldn't accuse us of not packing it correctly.  You cannot put a value or have receipts for time put into something unique and one of a kind.  They did not ask any questions.  They did not inform us that the insurance would only pay for what was in the box.  They did not tell us that if it did arrive a mess (which it did), that we would have to have them come look at it.  I filed a report with UPS before, and they accepted pictures.  We took pictures of everything.  I am from OH and did not have their information with me in CA.  Our trip was ruined.  Insurance claim denied because they want receipts.  I will file a small claims court case against them in due time, when I have the money, but wanted other individuals to be aware of them.  They put a time limit on us to get it there, which gave us no time to try FedEx.  That will be where we will ship from, from now on.  The box was too large for the post office.

This report was posted on Ripoff Report on 08/28/2012 03:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-UPS-Store-3844/Fairborn-Ohio-45324/The-UPS-Store-3844-Privately-owned-by-Scott-and-Melissa-Mowbray-Sold-2000-declared-value-933892. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
5Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Calm down, everyone

AUTHOR: Alyssa L - (USA)

I work for The UPS Store (not the one in question), and I will say that the employee SHOULD have informed the customer that the insurance only covers the cost of the item/s in the package and not anything revolving around this item.  The UPS Stores do offer a pack & ship guarantee.  But you must provide receipts for the item/s packaged in the box.  That is exactly what UPS/The UPS Store will pay out on.  The receipt total and the cost of shipping since the damage was in their error or The UPS Stores' error.  I do hope they made that as smooth as possible for you and I also am sorry to hear that something of such importance was damaged.  Do not lose faith in all of The UPS Stores.  Myself and the owner of the two stores I am employed with have both received "Packaging Certifications" from Mailboxes Etc corporate training programs out in CA and we have both trained the employees that work for the owners two stores.  I can honestly say I have never ONCE had any item ever get damaged in shipping that I have personally packed.  I know this means nothing to your particular situation, but I am just stating it because there are other UPS Stores that shouldn't receive a bad reputation because of one other one.
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#2 Author of original report

Listen

AUTHOR: Bokay19 - (U.S.A.)

This is the last posting because of your arrogant and useless information.  I will show the pictures to the arbitrator or judge depending.  Not to you, you have no authority over anything, and your analogies are stupid, period.  Facts are facts.  This is a "poor" business with poorly trained individuals, which apparently come from "poor" owners of the business.  I have no reason to contact FedEx, I did not use them.  UPS is in the title if you look carefully.

I gave you a "declared value" job as well, but you didn't take it on.  How do you come up with a receipt for a head worked on for 3 months?  Answer please.  Contact a consignment owner who specializes in this area and get their quote.  That is all they want, a receipt.  How about you give me a receipt that she can live with?

Now carry on, yes, my daughter will see what happens in the business world from this experience as she was there, not you.

Have a good day!
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#3 Consumer Comment

False stereotyping and irrational logic don't help.

AUTHOR: Raymond M. - (USA)

Because I agree with the first feedback automatically means I own UPS? So anyone that disagrees with your poor logic must own UPS?? When a judge tells you that you don't have a case, will you say he owns UPS too? Did you speak with Fedex? Do you not care to repeat what they said here because that would mean that Fedex must own UPS too? 

There is not one public business on earth that one can't find complaints about. Just like the details with Fedex operating with the same protocol as UPS (and every other insurance company on the planet), you seem to overlook the complaints about Fedex too. These complaints are either real or perceived, but it doesn't make Fedex a bad company either. I'm sure your daughter or one of her friends would jump on the chance to accept a job at a UPS store...might help with saving for college. Would that make your daughter or her friends bad persons? 

Your unfounded insult has as much bearing on your insurance claim as does your fear of flying. My son worked for UPS at a hub while saving for college. I asked him how the job was going when he came home rosy cheeked one night. He said, "Dad...it's really hard." He took on the initiative to memorize zipcodes for every major city in the USA and received a promotion into small sorting that was less physically intensive. He worked very hard and earned his way through college. He then worked at a UPS store in the town where he transferred his credits to. He asked people if they wanted insurance on their shipments no differently than if he was working at a Fedex office store. So you're telling me that makes him a bad person?? He graduated with good grades, took 1st place in two categories in his academy, and is now a Dallas police officer.

So you want to insult people with your absurd irrationality? Who are you to stand on your rickety pedestal and tell other businesses how they should operate...then when they don't operate to fulfill your twisted sense of entitlement, you call THEM "poor"?!

Again, where are these pictures with the box that you already took? What did Fedex say when you asked if you can insure an item for more than it's worth, and then collect on a claim for things other than that which was shipped? Well? What did THEY say? 'Individuals' can easily verify what you've learned...so why can't you?

You spent so much time whining about yourself, while hiding behind your own daughter, that you failed to mention the outcome of her endeavor. If it was a complete catastrophe (and it only could have been had her father taught her to perceive it as such), then I truly am sorry for her. What you're doing now is teaching her to focus on self pity rather than learning from experience and moving ahead. If I reduced myself to the level that you have portrayed yourself here, I could likewise express opinion that your daughter will be both emotionally as well as academically stunted, thanks to the poor role modeling of her father.

But I won't, unless you don't bother getting the facts from either Fedex, your personal insurance company(s), or both, then document here what you have learned. In fact, if that's too hard for you, then cut and paste what you find in the respective websites. Try to at least teach your daughter that, in order to avoid making a fool of one's self, you need to acquire the facts first. Thus far, all 'individuals' have seen is someone purposely wallowing in self pity, blaming other's for following normal protocol and industry standards, then using irrational statements to manipulative attempts with intentions to get something for nothing...even when it defies common sense. Some would call this wasteful negative energy. OK...don't get the facts and spend days...weeks...months...find ways to bad mouth the judge that dismisses the case that you will never file for. Too bad...if you had gotten the facts first, you may have been able to spend all that time assisting your daughter's intellectual growth. 

Now, show us the existing photos and comparable Fedex/insurance company facts. If you need help, ask your daughter. It might be a good idea, however, to not drag herself down with you. I have no doubt that your 17 year old daughter worked very hard on a paper mache project. I also hope, for her sake, that she has the same motivation to learn from her father's mistakes. 




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#4 Author of original report

# of complaints for The UPS Store

AUTHOR: Bokay19 - (U.S.A.)

Interestingly enough, I've found quite a few of these stores with poor reputations.  Yes, I can always stand outside their business with a sign, discouraging people from using them, because they are not honest.  Sure. Still, I believe you and the other poster either own one of these poor businesses, or an insurance company.
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#5 Author of original report

Again

AUTHOR: Bokay19 - (U.S.A.)

Again,

I will make this brief, because of the postings and posters I'm dealing with.  It WAS in fact, the person who worked at the store to inform me that the insurance only covered what was in the box.  THAT IS THEIR JOB, IF THEY ARE TRAINED PROPERLY.  If, they would have done this, I would've still shipped the box, but not insured it for as much.  I paid over $200 for shipping this, for this amount.  If they would be happy to reimburse me for that.  

Then, it probably wouldn't even be an issue.  However, it is an issue, when they want receipts for something that it handmade, and took 3 months to make.  Do you know how to calculate labor and put it on a receipt?  Should I find consignment dealers who make costumes for these events and ask them what they would charge, and get a written statement from them?  You tell me.

You are absolutely being a smart aleck by saying would I charge them for anti-anxiety medicine.  I already had to get a script for it to fly.  Did I even mention that?  You are not very educated at all, and if you were a bit nicer, I would consider you rude.  When you buy life insurance whether it be for $10,000 or $100,000, is it right for the insurance company to only pay your beneficiaries $5000, because that is all you were really worth, after paying premiums for years?  It's the same kind of analogy you are using.  The point is still the same, they took extra money that they didn't need to, and should not have instead of informing me of their practices.  This makes them unreliable, and untrustworthy.  They are not an honest company.
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#6 Consumer Comment

Doesn't work that way.

AUTHOR: Raymond M. - (USA)

Anyone can insure their property for any amount they want. No insurance ever covers anything but the specific property. If that wasn't the case people could over insure and throw in everything and the kitchen sink with the claim. For liability reasons, no insurance agent is obligated to instruct a lower coverage. Anyone can insure a rusted out '82 Chevy Impala with 312,000 miles on it for $50,000 if they want to. If it's stolen, no one's going to collect on a claim that the stolen car cost thousands of dollars because of lack of transportation to work and whatever else one can imagine. Insurance will pay the $1500 or so and it's not the insurance agents fault.

It looks like this complainer expected that UPS store to tell him the value of the paper mache and what THEY will ALLOW him to insure it for. That's his job not theirs. Did he talk all about the trip but didn't specifically ask them if the insurance covers the entire expense of the trip and not just the package? What did they say to that? If they said that the insurance only covers the package contents then what would he have done? Would he have cancelled the trip altogether because it was uninsurable? If not, then his only insurance complaint should be paying a couple bucks too much for insurance, which was his choice not a shippers. 

After explaining all the nitty gritty details (to the point of impertinence) down to fear of flying (hope he remembers to include the cost of medication for flying anxiety in the paper mache claim), would he have been happy if a shipping business recommended crating and freighting the mache at the cost of...what?... $400 or more...and they clearly insisted on insuring it for only the cost of the paper and not a penny more? I bet this complainer would be writing a complaint here about that too.

This complainer can make it simple and save himself some time. Call Fedex and ask if they'll allow him to insure paper mache for $2000. Then he can specifically ask if that insurance covers all expenses of the trip. I looked up the # for him...1-800-463-3339 (1800GOFEDEX). Along with the attached pictures of the paper mache and the packaging provided here, let us know what Fedex said. Thanks!

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#7 Author of original report

Again

AUTHOR: Bokay19 - (U.S.A.)

I've explained it quite clearly.  The analogy of a paper pinata with a piece of candy falling out is absurd, and a bit bizarre.  Obviously, you don't know anything about these kinds of conventions, the money involved, time took to make, and plan.  So, honestly, you haven't a clue as to what this meant to us.
Also, to make it sound like I'm trying to get my money back for a free trip is clueless.  If I were going on a vacation, it surely wouldn't be to CA.  LAX is the most despicable place on Earth, I've ever been.  I only flew this once, because it was a promise to her, and she had to pay part of the money for it.  She is almost 17, an honor student, has never caused a bit of problem.  No drugs, swearing, drinking, etc.  In other words, a child worth the promise to me, and it was all blown because of this business.  Period.  

My thoughts are you, yourself are a private UPS Store owner yourself, or you would understand the severity of the problem.

I'll let you know the outcome.
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#8 Author of original report

Explanation as to why they ask "why"

AUTHOR: Bokay19 - (U.S.A.)

I thought I clearly discussed this in my first message, but apparently not.  Number 1, there would have been no trip whatsoever (because of my fear of flying), if not to appear at this convention.  This trip was solely for that purpose.  All of the other listings, airfare (to get there), hotel (to stay where the convention was being held, and they gave discounts to stay there), tickets to the convention, car rental, to get from airport to hotel.  This was completely ALL for this convention.  There will not be another.  My daughter is 17, this was not a play costume, but one to be in a contest.  This head took her 3 months to make, because her intentions were in win.  It was huge.....coming from OH to CA we already had our other stuff packed.  This was much to large, it used their largest box.  Believe me, I am not looking for a "free" trip.  I am looking for what I paid for which was the declared value of what was being shipped.  If not for what was being shipped, the whole thing would have been moot.  Never would have happened.  I did get a guarantee, that's why they wanted to pack it.  I do know the drivers are careless, as this has happened to me before, where I see them just drop it from the back of the truck.  This is why I hold them responsible.  They know how much money was involved, and the importance of this getting there safely.  I believed them, no glue, would have fixed this.  It was not a toy.  

Number 2, this was not a fly by night event.  It was planned in Sept. of 2011, tickets, etc., paid for then.  Not knowing by their website, that an item had to be worth a certain amount for them to inspect.  I did read their fine print, and it said, (sometimes) an article has to be inspected.  Before, my experience with them, they accepted pictures, which I did take, of the box and contents.  Why would it be a vacation for me?  That is just silly, she still wanted to attend the convention, albeit in street clothes and disappointed because she could not roleplay which was what the convention was for....think ComicCom.  This was not a vacation but an event.  An event in which the salesman (you think) would have asked why are you paying that much for insurance that will only cover a paper mache head?  But, he didn't, even after we explained what we were doing, and what the costs of everything was.  As a matter of fact, I specifically told him why we were insuring it for so much, and he never mentioned at all, that none of the other stuff could be claimed.  Which I would think an honest person would do, but I guess not.  All this being said again is moot, I still hold them responsible, they saw the head, they saw how fragile it was, yet they said they could pack it so it would arrive safely, which did not happen.  I see no difference in this, than if it were a Ming vase being shipped, and arrived broken.  Yes, people are waiting,  I cannot wait until I can get this in court, to at least show my daughter how the system works, or doesn't.
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#9 Consumer Comment

Interesting.

AUTHOR: seeworthy - (USA)

I'm not sure why you're holding the shipping place responsible. They do not advise how much or how little to insure anything, nor are they an insurance broker. All they do is ask if you need insurance, the insurance amount, and what is being insured. To aim liability at that business would be like a notary public, which merely witnessed a signature while the signer told him all about the nature of the contract, being held completely responsible for the entire contractual content.

Little details of the paper mache are given. It's easy to imagine a child's paper structure as something that is more than just fragile, though not necessarily destroyable. How was it packed? With the lengthy description of the importance of the trip, I would guess you paid to have it double boxed. Even still, if any delicate paper was bent or collapsed, it seems very possible that it could fairly easily be straightened and/or reglued. Regardless, if it was packed at that store, you will get a refund for the packing and value of contents. Unfortunately, this item is only worth it's paper and glue or otherwise any marketable value it holds.

Now this is where the story gets rather bizarre. The whole trip...hotel(s?), plane tickets, costume, rental car, food, etc, etc, pivoted around a paper mache head? Really? That was empashized, but not explained why (again, unless some steam roller flattenned the paper mache, try to locate some Elmer's glue and repair it). Just as with home and car insurance, you can always over insure if you so choose. You can only collect on replacement or repair value, however, of the specific item insured. If a hail storm ruins a car or house roof the day before a planned trip to Disneyland begins, the insurance won't pay for Disneyland. Why that needs to be explained voids common sense.

Unlike values under $500, $2000 of insurance makes the package and contents mandatory for inspection. As is the case with any insurance company, verification of damage and how the damage occurred is mandatory. Considering the elaboration of this traumautic experience, an objection to this inspection seems very odd.

If you had time to go to FedEx, they would have insured by your request exactly the same. The possibility of damage in transit is identical. Any claim for damage would result in precisely the same results. It seems apparent that you want payout for your two grand to make your trip 'free', and are pissed that you aren't getting it it because you 'paid' to insure the trip. It will be explained in court that you can not receive claim for incidentals just because you paid for some policy. The only thing you're out is the small fee ($30 or so) for your unusual choice to actually insure the whole trip (sounds like it should also have been enjoyed as a vacation).

I'll over simplify with an analogy. What you're really trying to do here, when individuals are planning a trip to Disneyland, is to educate them of the ease of purchasing a pinata at a craft store, insuring the pinata for $2000, and then shipping it to their hotel. A piece of candy falls out, hopefully, so it completely spoils the child's birthday and the whole darned vacation, put in a claim for the whole trip, and received a check for $2000. If this paper mache scenario were rational, then fraud could also run rampant and insurance companies premiums would sky rocket. Someone could sue for tens of thousands or more after his $200 suit (which he insured for $25,000) was wrinkled during shipping and it wasn't ready for a very important meeting...

Either way, let us know what the judge explains to you. Individuals are waiting!
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#10 Consumer Comment

Interesting.

AUTHOR: seeworthy - (USA)

I'm not sure why you're holding the shipping place responsible. They do not advise how much or how little to insure anything, nor are they an insurance broker. All they do is ask if you need insurance, the insurance amount, and what is being insured. To aim liability at that business would be like a notary public, which merely witnessed a signature while the signer told him all about the nature of the contract, being held completely responsible for the entire contractual content.

Little details of the paper mache are given. It's easy to imagine a child's paper structure as something that is more than just fragile, though not necessarily destroyable. How was it packed? With the lengthy description of the importance of the trip, I would guess you paid to have it double boxed. Even still, if any delicate paper was bent or collapsed, it seems very possible that it could fairly easily be straightened and/or reglued. Regardless, if it was packed at that store, you will get a refund for the packing and value of contents. Unfortunately, this item is only worth it's paper and glue or otherwise any marketable value it holds.

Now this is where the story gets rather bizarre. The whole trip...hotel(s?), plane tickets, costume, rental car, food, etc, etc, pivoted around a paper mache head? Really? That was empashized, but not explained why (again, unless some steam roller flattenned the paper mache, try to locate some Elmer's glue and repair it). Just as with home and car insurance, you can always over insure if you so choose. You can only collect on replacement or repair value, however, of the specific item insured. If a hail storm ruins a car or house roof the day before a planned trip to Disneyland begins, the insurance won't pay for Disneyland. Why that needs to be explained voids common sense.

Unlike values under $500, $2000 of insurance makes the package and contents mandatory for inspection. As is the case with any insurance company, verification of damage and how the damage occurred is mandatory. Considering the elaboration of this traumautic experience, an objection to this inspection seems very odd.

If you had time to go to FedEx, they would have insured by your request exactly the same. The possibility of damage in transit is identical. Any claim for damage would result in precisely the same results. It seems apparent that you want payout for your two grand to make your trip 'free', and are pissed that you aren't getting it it because you 'paid' to insure the trip. It will be explained in court that you can not receive claim for incidentals just because you paid for some policy. The only thing you're out is the small fee ($30 or so) for your unusual choice to actually insure the whole trip (sounds like it should also have been enjoyed as a vacation).

I'll over simplify with an analogy. What you're really trying to do here, when individuals are planning a trip to Disneyland, is to educate them of the ease of purchasing a pinata at a craft store, insuring the pinata for $2000, and then shipping it to their hotel. A piece of candy falls out, hopefully, so it completely spoils the child's birthday and the whole darned vacation, put in a claim for the whole trip, and received a check for $2000. If this paper mache scenario were rational, then fraud could also run rampant and insurance companies premiums would sky rocket. Someone could sue for tens of thousands or more after his $200 suit (which he insured for $25,000) was wrinkled during shipping and it wasn't ready for a very important meeting...

Either way, let us know what the judge explains to you. Individuals are waiting!
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