I mailed my Toshiba laptop computer to get it repaired in early July 2012 as I had a virus and some software issues. The UPS Store #4513 did not properly package the computer. I paid them to package the computer, to send it UPS and I purchased insurance to cover a loss of up to $500. The compure was damaged in shipment. I tried to file a claim with the UPS Store for the $500 damages done to the computer in late July 2012 as I had purchased insurance from the UPS Store 4513 when I mailed the package.
They refused to accept the claim and told me that I had to file the claim with UPS directly. UPS refused to accept the claim of loss. The repair facility where I mailed the computer contaced investigations at UPS in late July. A man named Larry Bennett in investigations was extremely helpful. He had my wife take the repair estimate to the UPS Store #4513. She took the repair estimate to the UPS Store #4513. Shen then took 26 photos of the computer, the box, the packaging, etc. to the store.
She also e-mailed the photos and repair estimate to the UPS investigator and a lady at MEB -- "Mail Boxes, Etc. -- which licenses the "UPS" stores. The UPS Stores have the real UPS pick up the packages and deliver the packages. The lade at MBE filed the claim and advised that it had been accepted. I mailed the computer to be fixed in early July, 2012. It is now September 24, 2012 and I have not received the money for the physically damaged computer that I paid to insure when I paid the UPS Store to send the package with my computer to be repaired for softwear problems.