- Report: #945815
Report - Rebuttal - Arbitrate
Complaint Review: The UPS Store # 4513
The UPS Store # 451310006 CROSS CREEK BLVD. Internet United States of America
The UPS Store # 4513 MAC DISTRIBUTION, INC. D/B/A THE UPS STORE, A LICENSEE OF MAIL BOXES ETC., A DIVISION OF UPS AND UPS The UPS Store No. 4513 refused to accept a claim for my damaged computer, Internet
*Author of original report: Rebuttal
*Consumer Comment: One piece of information is missing.
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They refused to accept the claim and told me that I had to file the claim with UPS directly. UPS refused to accept the claim of loss. The repair facility where I mailed the computer contaced investigations at UPS in late July. A man named Larry Bennett in investigations was extremely helpful. He had my wife take the repair estimate to the UPS Store #4513. She took the repair estimate to the UPS Store #4513. Shen then took 26 photos of the computer, the box, the packaging, etc. to the store.
She also e-mailed the photos and repair estimate to the UPS investigator and a lady at MEB -- "Mail Boxes, Etc. -- which licenses the "UPS" stores. The UPS Stores have the real UPS pick up the packages and deliver the packages. The lade at MBE filed the claim and advised that it had been accepted. I mailed the computer to be fixed in early July, 2012. It is now September 24, 2012 and I have not received the money for the physically damaged computer that I paid to insure when I paid the UPS Store to send the package with my computer to be repaired for softwear problems.
This report was posted on Ripoff Report on 09/24/2012 10:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-UPS-Store-4513/internet/The-UPS-Store-4513-MAC-DISTRIBUTION-INC-DBA-THE-UPS-STORE-A-LICENSEE-OF-MAIL-BOXES-945815. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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