HORRIBLE STAY AWAY!!
I shipped a package from UPS Elk River, MN store and it arrived damaged. This happens. I opened a damage claim with UPS in Elk River and they said they'd handle it. Three days later, I called and asked about the status. They said it was being handled and no problem and was being inspected. I waited over the weekend till the Tuesday following the Friday call, and the UPS store rep told me that it was in their care and being inspected and should have an answer the next day. Only later that night to find out my customer was irate because the package was delivered to HIS customer in Texas!
So I called UPS in Elk River the next day. Talked to the owner. At first, he seemed like things were being handled. But I called Corporate UPS and they gave a different story. When I called back to the UPS store in Elk River, The owner gave me a poor excuse that the employee was new and didn't get it right. THAT EMPLOYEE BLAINTLY LIED! If he would have looked at the tracking number that day (or even days ago) he would have known it was on its way to a different state and WAS NEVER inspected.
The owner of the UPS Store in Elk River, MN was RUDE and unwilling to offer solutions for me especially when my customer is irate at me because he has a loss of use from the product and a run around from me that the UPS store is giving me. My customer claims that I should have used a reliable UPS shipper.
UPS drivers did damage the delivery, but the UPS store in Elk River could care less, nor will they offer any solutions to the problems they created. The owner just defended the employee who did wrong. When I asked what they'd do to make this right with me and my customer, NO solution. Then he got upset and told me that he'd terminate the phone call after I told him that (with no answers), I'd have to take them to court. UPS corporate stated they are a Franchise and NO way associated with UPS corporate, just a third party shipper and can't be held responsible. Do you really want to ship with a company that acts this way?
NOTE: As of this writing, UPS corporate called today and said they have assigned an investigator that over sees UPS franchises to specifically investigate this store and their conduct! UPS advised me to use an official UPS center, NOT this UPS store.