Complaint Review

The UPS Store, Nantucket, MA

Report: #963895

Fri, November 02, 2012
Mon, November 05, 2012
Reported By:
Irvine, California United States of America
The UPS Store, Nantucket, MA
2 Windy Way, Nantucket, MA 02554 Nantucket, Massachusetts United States of America Phone:
Courier Services

The UPS Store, Nantucket, MA THe UPS Store #5207, Nantucket, MA Broken expensive museum piece delivered, rude and non-responsive UPS manager Nantucket, Massachusetts

*Consumer Comment: What exactly are you complaining about? The relevant details were omitted..

*REBUTTAL Owner of company: The UPS Store Nantucket

Do not use the Nantucket UPS store #5207 if you want your expensive packages safely delivered.  And when they send you your item broken, do not expect this UPS store to help you at all.  They totally ignored my many requests for reimbursement and to assist in the claims process.  Instead, I was hung up on when I telephoned for information.  Then when I called back, my calls were not picked up by the UPS store.  They only picked up the telephone when I used a different telephone to call them from, so they would not know it was me.  The manager was surly and rude.  Completely unhelpful.  They owe me $2000.00 for ruining the item I paid $200.00 for them to ship.  I had to spend approx 4 hours to get some help out of UPS Corporate - who promised to admonish this rude franchisee for his treatment of a good customer. 

This report was posted on Ripoff Report on 11/02/2012 02:37 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

What exactly are you complaining about? The relevant details were omitted..

AUTHOR: seeworthy - (USA)

No details whatsoever were offered. We can assume that this item was shipped out of an independently owned and operated The UPS Store, but that is an assumption. All that was posted here is a rant that a person did not get demanded results. No elaboration at this point has yet been shown to justify this complaint. Believe it or not, there are legitmate occasions when a person does not get what they want, no matter own loud they yell, rant or use foul language (which most often is indicative of where the problem originated).

Who packaged the item? What is the perceived reason for claim assistance? Was it insured? If not professionally packaged, how exactly was it packaged; ie: box rating/condition, distance to carton wall, internall padding material, etc. What was the insured amount, if any? What did the claim results state on the UPS evaluation sheet? Simply put, did the packaging meet industry guidelines used by all carriers for safe transit and enable claim approval in the event of damage? 

Most people have had a dose of another person.... the irrationally barking, continuing to do so nonstop, spewing crude language as though it creates credibility.... all while they were not entitled to their demands. If a person has a legitimate complaint, none of that behavior is necessary. Unfortunately for this complaint, the possibility of that very behavior is introduced here by the complaitant, as apparent hysterics were all that mattered.
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#2 REBUTTAL Owner of company

The UPS Store Nantucket

AUTHOR: The UPS Store Nantucket - (United States of America)

This customer was irrational and used cursing and screaming while we were trying to resolve her issue when UPS damaged her delivery
She also contacted the corp office and used very abusive hysterical language with them also
Our store has an wonderful reputation and its sad that a person like this customer has access to continue her abusive behavior when were trying to help her
We will continue to help process her claim with UPS and hopefully won't have to deal with her ever again
Her report is also filled with inaccurate accusations
I'm certain many others have had the same experience with her
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