- Report: #616188
Report - Rebuttal - Arbitrate
Complaint Review: The University of Phoenix on line
The University of Phoenix on linep.o. box 29887 phoenix, AZ 80538-9887 phoenix, Arizona United States of America
The University of Phoenix on line The online college that doesn't complete student aid forms before allowing students to start class phoenix, Arizona
*Consumer Comment: Need Help asap
*UPDATE Employee: FinAid processing
*Consumer Comment: Jeanski
*General Comment: Research Assistance
*Consumer Comment: A little info...
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My daughter was attending Phoenix University Online from Feburary 08, 2010 to the end of March. They allowed her to start classes before they processed her financial aid. Her Financial aid counselor, Olga Cabral, requested my tax information upon other papers.
I sent everything she requested four or five times in a row to make sure she got them. There have been many different items she has asked for that she had already recieved. She has also called my daughter threatening to send her to debt collections upon recieving the information she needed, she told my daughter she wouldn't send her to debt collections if she had these papers in by the next day.
My daughter did send the papers by the next day and even then after Olga said she would not send her to debt collections, she told my daughter that since she was going to transfer there was no need to check the information she(my daughter) sent in and that she(olga) was still going to send her to debt collections and (my daughter) would have to learn how to make payments.
My daughter had enough financial aid to pay for the two classes she took, Olga wont allow her to use her financial aid to cover them and has constantly treated my daughter in an unfair-unprofessional manner. The financial aid personnel at the college my daughter is trying to attend have also had trouble with trying to get ahold of this counselor as well as recovering all of my daughters personal information so she can transfer. My daughter has signed two release papers so that her new school would be able to access my daughters information. Olga has withheld all of her information and will not release them to anyone. She has also treated the financial staff at the other college with disrespect and faiiled to comply.
This report was posted on Ripoff Report on 06/22/2010 01:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-University-of-Phoenix-on-line/phoenix-Arizona-80538-9887/The-University-of-Phoenix-on-line-The-online-college-that-doesnt-complete-student-aid-fo-616188. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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