- Report: #1145212
Report - Rebuttal - Arbitrate
Complaint Review: The Unlock Pros
The Unlock ProsInternet USA
The Unlock Pros Customer Beware! las vegas Nevada
*Author of original report: Tracking number YOU provided
*REBUTTAL Owner of company: We sent phone to address on your order.
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The beginning of April I contacted the "Unlock Pros" to help me fix a cell phone I had purchased from China, I informed them from the get go that the phone was a "clone" version of the Galaxy note 3, the tech I spoke with assured me they could fix the phone no problem but I would have to send it to them they would not be able to fix it remotely, I sent the phone on Monday morning, it arrived at their location Wednesday, I gave them the tracking #. A week went by, no phone. I contacted them and at first they were accommodating, 2weeks went by, still nothing, I asked for a tracking number and was given one from a guy by the name of Eric, he emailed me a tracking number which I wasn't able to obtain any info from for 4 days, I finally was able to track the package, they couldn't repair the phone and sent it to a place over 100 miles from my address, and what was the name of the place it why to? They were being vindictive and sent it to a co. By the name of Fla Cleaning Services. This really angered me seeing that I had paid $70.00 to them and a month went by and NOTHING! so I'm contacting my credit union and am going to try and get my money back. This is without a doubt one of the WORST buying experiences I've ever had. So buyer beware! They need to spend a little money and hire someone professional to handle their "damage control". They need to redeem themselves and give me a Full Refund! period.
This report was posted on Ripoff Report on 05/08/2014 07:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Unlock-Pros/internet/The-Unlock-Pros-Customer-Beware-las-vegas-Nevada-1145212. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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