• Report: #404514

Complaint Review: The Vacation Station, LLC - Randy Gardner, CEO

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  • Submitted: Tue, December 23, 2008
  • Updated: Fri, July 16, 2010

  • Reported By:Columbus Georgia
The Vacation Station, LLC - Randy Gardner, CEO
229 Meeting Street Charleston, South Carolina U.S.A.

The Vacation Station, LLC - Randy Gardner, CEO Complete RIP-OFF Too Good To Be True and NO SERVICE!! Charleston South Carolina

*Consumer Comment: Obfuscation is a trademark of this company

*Consumer Comment: More scamming

*Consumer Comment: Extremely Happy with my Vacations!

*REBUTTAL Owner of company: Samm Cardin is a liar, ex associate who has been taken care of with the vacation station

*UPDATE EX-employee responds: Disgruntled associate

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While on vacation in Charleston, SC my wife and I were approached by a fast talking "college boy". He offered us free tickets to some things we wanted to do around the city and money (cash) and a card for "free gas". My wife and I attended a high pressure sales presentation. The salesman painted a great picture of what seemed to be a "too good to be true" vacation plan.

The company representative made many claims about the company, how many years they have been in business, the great service we would receive, and the terrific wholesale prices we would be awarded as members. Although, we were promised we would not be pressured, the salesman started at one price and then some how got the price way down while giving us the exact same plan. He promised great benefits for our family members and no yearly membership fee, ever!

We asked to see their website and we were told for some technical reasons we could not. We asked to be given time to go think about our decision because after all we were on the first vacation we had taken in 3 years. We were told their offer was only good while we were there in the office. If we walked out then the great offer went away. So we purchased. We made many calls to the service departments but our calls were not returned. We also found out this company has a terrible reputation with the Better Business Bureau.

We finally talked to a man at their office and were told to put our complaints in writing to get our money back. We did this and our refund was not sent. We contacted our credit card company to reverse the charges, which they did for us. Later, our credit card company charged us again. We were told we signed a contract that could not be cancelled! This has been a long and frustrating situation. We could have spent our hard earned money on a great vacation instead of giving it to The Vacation Station.

If you are in Charleston, SC, on vacation beware of the people on the sidewalk that offer you free tickets and money! Buy your own tickets and keep your money in your pocket! This has cost us time and money and we have had several arguments about why we were stupid enough to buy this thing in the first place. We just wasted our money.
PS: We can't get our "free gas" without a huge hassle either.

Done fakin'
Columbus, Georgia

This report was posted on Ripoff Report on 12/23/2008 09:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Vacation-Station-LLC-Randy-Gardner-CEO/Charleston-South-Carolina-29401/The-Vacation-Station-LLC-Randy-Gardner-CEO-Complete-RIP-OFF-Too-Good-To-Be-True-and-NO-404514. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Consumer Comment

Obfuscation is a trademark of this company

AUTHOR: Charlton - (United States of America)

You will notice that the report of a settlement/resolution does not come from the complainant but, rather, from an independent consumer -- probably a representative of the Vacation Station.  This is total obfuscation.
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#2 Consumer Comment

More scamming

AUTHOR: Charlton - (United States of America)

The original report could not have been written by an ex-employee as the Vacation Station CEO Randy Gardner claims.  Further, a review of the BBB complaints against the Vacation Station shows that the company has failed to resolve ANY of the 40-some complaints.  BBB reports no outstanding cases simply because Vacation Station refuses to attempt to resolve them.  They are good at what they do -- scamming.
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#3 Consumer Comment

Extremely Happy with my Vacations!

AUTHOR: Renee King - (U.S.A.)

I joined the Vacation Station in September of 07 and I have been extremely pleased with my travels... My husband and I just got back from Jamaica in December and we are planning an Alaskan cruise this summer for our 25th wedding anniversary. I've saved about 40% on everything I've booked with this company, and I would recommend them to anyone who appreciates high end travel that is heavily discounted. Everytime I call for quotes, they always get back with me promptly and I have requested a lot this year since we just retired!
I googled "The Vacation Station" today because I lost my membership kit (we moved). To my surprise, I found that Rip Off Report has such a pull on the listings, that this came up on the first page. How sad! There is no way a company like this web site can keep track with disgruntled employees. Who protects smaller businesses? Nowadays, everything is on the internet, and all this negativity has such an impact. I hate to think people might not do business with the Vacation Station because of such an article. I know Samm Cardin and she was fired because of her negative attitude. Call the Vacation Station and they will be more than happy to confirm the truth. Building a good, solid reputation is hard in today's world. Look up Disney and their BBB report. Everyone loves the crazy mouse, but they have more complaints than you can count! I hate to say this, but no matter how hard people try, there will always be more people that stay miserable and unhappy.
I want to end this by saying if you want a great vacation, call the folks down at the Vacation Station. They can put together any trip you want and save you lots of money! If they couldn't do what they say they could, wouldn't there be reports on this website from REAL consumers? They can't control ex employees, and neither can this website. Support small businesses. Our economy needs you!
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#4 REBUTTAL Owner of company

Samm Cardin is a liar, ex associate who has been taken care of with the vacation station

AUTHOR: Joe Shirley - (U.S.A.)

the vacation station is a gret company with an outstanding record with the members as well as service. Memers are treated great and Randy Gardner has been nothing but honest with all associates. People are going on vacation. Samm Cardin is the person who filed this ripoff report out of meanness because she was let go from our company.
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#5 UPDATE EX-employee responds

Disgruntled associate

AUTHOR: Randy - (U.S.A.)

This is a disgruntled associate that used to work for us. Anytime any of our members have any problem with our membership they can contact my office at 877-642-8747 ext. 5. We don"t have any outstanding complaints with the BBB. This complaint is a gross misrepresentation of of our company. When doing a google search for The Vacation Station this report is the first thing that appears. This report should be removed immediatley to avoid any legal action.

Randy Gardner
229 meeting street
charleston,sc 29401
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