• Report: #4129

Complaint Review: The Video Computer Store - Computer Personalities

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  • Submitted: Thu, January 04, 2001
  • Updated: Thu, January 04, 2001

  • Reported By:Pembroke VA
The Video Computer Store - Computer Personalities
6907 Easton Road Suite 1 Pipersville, Pennsylvania U.S.A.

Video Computer Store charges but fails to deliver

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I ordered the Everex PC-3280 system from the Video Computer Store (VCS) in Sept. 2000. My credit card was immediately billed for the full price of the system - $2,147. On Oct. 17, I received the monitor for the system. On Oct. 24, I received 2 postcards from VCS - one that stated my order had been processed and the other that they were experiencing delays in receiving computer systems from their distributors. I started calling Customer Service and started to get different excuses ( our computer system is down, we don't know when your order will ship, we are expecting a shipment any day now or tomorrow) about the system status. Waits to reach Customer Service began to take over an hour and I had to listen to their current promotional hype the whole time and that during "peak" periods, waits could be as long as 20 minutes.
Next I started to e-mail the company and after the first e-mail, I got the same postcard I got in Oct. about the delays, but with a Dec. 4 date. I e-mailed again complaining, since I had already been charged $75 in credit card fees but hadn't received anything except the monitor. Just before Christmas, I received an e-mail from Karen offering another system at a higher price. I didn't want that system, I wanted the Everex system I ordered. She responded that she had mistakenly sent the specs. for the wrong system and sent me specs. for their Micron Pentium system, also at a higher price. Again, I told her that I didn't want that system, I wanted the Everex package because it had the specs. that I was looking for. I also suggested that there should be some compensation for the credit card charges I had already incurred. I received an e-mail that she was requesting that accounting give me a $50 credit and informing me that I was being upgraded to their priority status (I had also mentioned filing some complaints).
I have read many stories similar to mine and maybe even worse. If the Video Computer Store can't live up to their commitments, they shouldn't be allowed to do business.

I either want my money back or I want the rest of my system and the rebates that were promised (there were many complaints about failure to receive rebates.

This report was posted on Ripoff Report on 01/04/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Video-Computer-Store-Computer-Personalities/Pipersville-Pennsylvania-18947/Video-Computer-Store-charges-but-fails-to-deliver-4129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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