• Report: #468244

Complaint Review: The Visitor Center

  • Submitted: Fri, July 10, 2009
  • Updated: Fri, July 10, 2009

  • Reported By:Westfield Massachusetts
The Visitor Center
6000 E Evans Ave #I-260 Denver, Colorado U.S.A.

The Visitor Center Strikes Again! Yet another promised refund never received... Denver Colorado

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So, similar to the other reports posted on this site regarding the Visitor Center, they currently owe me over $4000. After cancelling a $5000 vacation to Hawaii I was promised a refund minus cancellation fees. I waited patiently through 2 billing cycles, being told it can typically take that long to show up on my credit card. Now, 4 billing cycles later, I have filed a report with the BBB and taken action through my credit card company.

These actions were only taken after MULTIPLE attempt to contact a representative of the Visitor Center. At first I was brushed off...told to wait a little longer, and then they just outright ignored my calls and emails. Unfortunately I cannot afford to hire a lawyer so I am hoping that my credit card company comes through for me.

And, the worst part of it all?? I'm now a licensed travel agent so I understand proper procedure and they certainly do not follow it. As Brian stated in his complaint (Report #459877), "After several months and documented e-mail conversations from Wayne Nixon, he then told me the wholesaler had our money not The Visitor Center. I told him I did not care how they collected their money I was doing business with them not their wholesalers. "

He is absolutely correct!

Westfield, Massachusetts

This report was posted on Ripoff Report on 07/10/2009 10:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Visitor-Center/Denver-Colorado-80222/The-Visitor-Center-Strikes-Again-Yet-another-promised-refund-never-received-Denver-Col-468244. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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