- Report: #1053299
Report - Rebuttal - Arbitrate
Complaint Review: The Watershed Rehab - Boynton Beach, FL
The Watershed Rehab - Boynton Beach, FLInternet USA
The Watershed Rehab - Boynton Beach, FL rehab, the watershed, deceptive, lies, fradulent Boynton Beach Florida
*REBUTTAL Owner of company: Horrible place
*Consumer Comment: concerned in general
*REBUTTAL Individual responds: WaterShed " Truth & Lies" True independant review
*UPDATE Employee: From The Watershed
*Consumer Suggestion: Record the lies and put it on youtube
*Author of original report: To Susanne, my response
*Consumer Comment: Typical addict making excuses.
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The Watershed Rehab located in Boynton Beach and Boca Raton, Florida, is an unhonest, unprofessional, deceptive facility, with questionable practices. They lie to you from the minute you make contact with them.
From the second you speak to somebody at the Watershed, they make you feel like they are the best and only rehab in the world that can treat your addiction problems. They call and harass you so much that it borders on telemarketing. After I made initial contact with them to ask some questions about costs and insurance, they called me about twice an hour, and when I got frustrated and didn't answer them, they chose to initiate contact with my 'emergency contact' - my father, who had no idea that I was researching rehab facilities.
Though I should have seen red flags when they called my father, I decided to go to the Watershed for their 30 day inpatient rehab program, and to recieve Vivitrol. When I asked about which airport to fly into, and when I should make my flight arrangements for, they insisted on taking care of it for me, and told me that they would pay for my flight. This should've been red flag number two, but I went with it, as I was desperate to get better.
I was told on the phone with the Watershed that I would have a private room with my own bathroom at the facility, and that they offered a variety of different therapies, such as equine therapy, acupuncture, EMDR, massage, art therapy, psychodrama, etc. I was interested in exploring these therapies outside of the traditional, as I've always been an artistic person, and I paid extra for a private room. I was also told that the Watershed offered a specific opiate replacement therapy that I was interested in recieving. However, upon arrival at the Watershed in Boynton Beach, my world was turned upside-down.
I arrived at the Fort Lauderdale airport, and was picked up and taken to the Watershed. When I arrived, I was greeted with a gigantic, hotel-looking building. I was taken through admissions, and then placed into a three person 'detox room', which had a camera in it for 24-hour surveillance. When I asked about my private room, I was literally laughed at. The woman said, 'There are no private rooms here, honey. Two people to each and every room. Three or more when you're in detox.' I was shocked, but I kept it to myself.
During my first week at the Watershed, I was not allowed to use the phone privately. When I wanted to call my parents, I was made to use my therapists phone, and it had to be on speakerphone, so she could hear everything that was going on. When my father began asking questions about my opiate-replacement therapy, I began to ask questions as well. The therapist told both my father and I that she had never heard of that before, and that they didn't do that there. I was in shock, as was my father. Receiving opiate-replacement therapy was my primary purpose for going to the Watershed. I asked to leave the very day that I was told they didn't do my treatment there, and they told me that I could leave, but I wouldn't be getting any of my stuff back, such as cell phone, wallet, ID, money and cards. I asked to be formally discharged, and I was ignored.
I decided to suck it up, and spend the rest of my 30 days there and then head home. During three weeks at the Watershed, I experienced many things. Everyday you see a psychiatrist, however, there is only one psychiatrist for 30+ girls. Needless to say, there is not much time to explore your feelings and what is going on with you. She just asks how you're doing, and if you say 'fine' you head right back out the door. Literally, in and out in under a minute. Now, I know I could've spent more time with her, but the Tech's always line the girls up (like 5 or 6 at a time) for the Psych, so all those girls were waiting in line. But anyways, each day before lunch you have a 'primary group' with your therapist and the other girls whom have her as well. This is designed to be a deep group, one where you can open up, because there are only a handful of people in it. However, in three weeks, I only saw my therapist privatly once, save for these groups and making telephone calls with her my first week. However, thought I wasn't seeing her, she was calling my father harassing him, telling him that I needed to be there longer than 30 days, because I was, quote, 'very, very, very, sick.' Apparently I wasn't the only sick one, though, because this happened to all of the girls - therapists calling peoples' families behind their backs pressing them to keep us there longer, and draining their pockets.
As my 30 days bore closer, I began to ask about my discharge date, so I could coordinate travel plans. I was greeted with, 'Oh, you're not leaving. You're going to PHP.' PHP (or partial hospitalization) is the next phase of the program, where you live in an apartment building and attend groups at a different facility during the day. I refused, but they told me that I was definitely going - that my father already agreed to it. Now, I am an adult. What say does my father have in MY treatment? I am responsible for myself. So I humored them, and went to PHP, where the problems only got worse.
The apartments at PHP are set up so there are four people per apartment - two per room, with each room having its own bathroom. The apartments are in a terrible, typical South Florida crack neighborhood, but don't worry! They're surrounded by a chain link fence, which was jumped by multiple people daily to go get drugs. The managers of the apartments, KJ and Tommy were unprofessional and engaged in sexual relationshpis with the clients. They also turned a blind eye to all the drug use going on. Drugs like Dilaudid, spice, mucinex and coriceden "triple C's" were extremely popular and used by a majority of the population daily.
At Quantum, the off-site facility where the groups are held daily, they have a discharge policy posted on the wall. It states 3-day discharge. When I approached someone and asked to be discharged per the 3-day policy, I was balked at and told that the policy only applied to Psychiatric facilities, and there would be 10-14 days before I was even considered for discharge. In the meantime, the Watershed took it upon themselves to contact my family and told them I was 'going to die if I left' and 'do not take me home under any circumstances.' They also contacted my employer, though I had not signed releases for them to do so, so therefore they violated HIPAA laws.
I had to threaten with my lawyer to finally be discharged from the facility. Overall, I spent a total of 31 days in hell at the Watershed. It is virtually impossible to get discharged from there, unless your money or insurance policy runs out. If your insurance covers 90 days, you will do every day at the Watershed. Your family has to be adament about wanting you home, and even then, they will still tell your family that you're going to die if you go home early.
I found out that KJ and Tommy were both fired, so maybe PHP has cleaned up a bit, but I doubt it. Please, seek alternate treatment.
This report was posted on Ripoff Report on 05/23/2013 10:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Watershed-Rehab-Boynton-Beach-FL/internet/The-Watershed-Rehab-Boynton-Beach-FL-rehab-the-watershed-deceptive-lies-fradulent-1053299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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