- Report: #985849
Report - Rebuttal - Arbitrate
Complaint Review: TheCatalog.com c/o Health Genesis Corp
TheCatalog.com c/o Health Genesis Corp13275 NE 16TH AVE NORTH MIAMI, FL 33161 USA North Miami, Florida United States of America
TheCatalog.com c/o Health Genesis Corp c/o Health Genesis Corp took my CC# information, but didn't process the order, and didn't communicate why. North Miami, Florida
*UPDATE Employee: Health Genesis DID deliver the order in a timely manner.
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I have an issue that there was no immediate feedback from the online site that something went wrong with the transaction if it was my details that were not correct (but I double checked and they were correct).
I have an issue with the lack of communication in writing either by USPS or email that processing was either attempted or not attempted and what the issue was for non attempt or unsuccessful attempt and lack of notification of what next steps were/are/is. [continued below]....
I have a problem that when I made the following attempts to try and get someone to attend to my issue:
12/19/2012 on their live chat that has been offline for a week.
12/20/2012 calling the 1-800-595-6593 leaving a voicemail for a call back and still no email response nor a call back phone call acknowledging the receipt of the message.
12/22/2012 I called again, not knowing that they are not available on the weekends. It doesn't say what their hours of availability are on the landing page of their website. You have to go hunting for it.
I have requested that my order be cancelled. And again no response.
This report was posted on Ripoff Report on 12/22/2012 09:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/TheCatalogcom-co-Health-Genesis-Corp/North-Miami-Florida-33161/TheCatalogcom-co-Health-Genesis-Corp-co-Health-Genesis-Corp-took-my-CC-information-b-985849. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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