• Report: #773919

Complaint Review: Therma Tru Doors

  • Submitted: Wed, September 07, 2011
  • Updated: Tue, September 13, 2011

  • Reported By: Shelly — Oceanside New York United States of America
Therma Tru Doors
1750 Indian Wood Circle, Maumee, Ohio United States of America

Therma Tru Doors Failed to Honor the 20 year Warranty Maumee, Ohio

*UPDATE Employee: Response from Therma-Tru Doors

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I bought this door at home Depot.I have this door eight years and in this time the bottom corner of the door has rotted away. I had the distributor come and he took pictures of the rot with a cellphone (really professional). He informed me that the ThermaTru company will not honor the 20 year warranty. Shame on them. Thankfully with todays technology I can share my bad experience with any future customers.

This report was posted on Ripoff Report on 09/07/2011 10:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Therma-Tru-Doors/Maumee-Ohio-43537/Therma-Tru-Doors-Failed-to-Honor-the-20-year-Warranty-Maumee-Ohio-773919. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Response from Therma-Tru Doors

AUTHOR: Customer Support - (United States of America)

Maintenance is required by the homeowner to prevent rot on any wood component including the edge of the door.  Additional maintenance items include replacing corner seal pads which assists in preventing water infiltration as well as caulking all wood components.  The frequency of these maintenance items is dependent upon the exposure that the door system receives.
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