• Report: #425634

Complaint Review: Thinkvacuums.com

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  • Submitted: Wed, February 18, 2009
  • Updated: Wed, February 06, 2013

  • Reported By:orlando Florida
9853 W. Sample Rd Coral Springs, Florida U.S.A.

Thinkvacuums.com Bad Service Coral Springs Florida

*REBUTTAL Owner of company: Thinkvacuums

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Purchased a $900.00 Miele vacuum, lost suction dramatically after 4 uses (this was the 5th). I paid alot for the merchandise, it appears to be high quality and it is easy to view thru the tubing and confirm that nothing is stuck anywhere so I lost the faith and called Thinkvacuums.com per their website and requested a return authorization code so that I can get my money back (I can't be without a vacuum cleaner any longer than necessary and the thought of needing service on this expensive an item so early is quite honestly a little scary - I just want out at this point).

The call started out pleasantly (thank you Ira) and went downhill quickly, Ira took all of my information then transferred me to a rep who didn't give her name, she proceeded to get very sarcastic with me, actually told me that she "knew" the vacuum cleaner was just fine! what does that mean? I can only take that as "I'm lying" in her eyes. I asked to speak to her Manager immediately, he spent alot of time discussing how much money Miele is worth and then proceeded to offer to connect me with them I said No, I would like a return authorization code please so that I can get my money back - I don't trust the item.

I will update this notice once I find out if they keep their word on refunds. Check out their return policy before you buy - I didn't and I have a feeling I'm going to "pay" for that mistake. It is full of babble that protects them not the customer.

orlando, Florida

This report was posted on Ripoff Report on 02/18/2009 12:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Thinkvacuumscom/Coral-Springs-Florida-33065/Thinkvacuumscom-Bad-Service-Coral-Springs-Florida-425634. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company


AUTHOR: ThinkVacuums - (United States of America)

Please let me know what the resolution to this was. I have tried looking up your order and cant find you with the information you provided. If something havent been done then I would like the opportunity to solve this problem or at least make you happy.
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