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Report: #1097413

Complaint Review: Thinsoft Pte Ltd - Select State/Province

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  • Reported By: vindicator2002 — Phoenix Arizona
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  • Thinsoft Pte Ltd Select State/Province Singapore

Thinsoft Pte Ltd Double-charges for software already purchased Singapore

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I purchased BeTwin VS software from Thinsoft, which permits two users to share one computer using two sets of monitors, keyboards, and mice.  The license (in theory) allows you to use one copy of the software on one computer at any given time.

Apparently, any time a hardware component of the computer is upgraded or replaced, the software must be re-activated each time.  Thinsoft claims the right to refuse such re-activation in its sole discretion. After I have been a paying user since 2008, Thinsoft refused to reactivate the software after I replaced a couple of components, and demanded that I pay $99 to use the software that I already bought, on the same single machine.

Thinsoft was the only software vendor to take this position (all other software that required re-activation was re-activated without any problems, despite identical hardware changes.)  Piracy protection is one thing, but requiring paying users to pay a second time for an item that has already been purchased is a deplorable business practice.

This report was posted on Ripoff Report on 11/06/2013 11:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/thinsoft-pte-ltd/select-stateprovince/thinsoft-pte-ltd-double-charges-for-software-already-purchased-singapore-1097413. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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