Thank you for this service. On August 13th 2011, I received a post card in the mail from a Regina Evans. stating that, my check was returned from the bank for non-payment and that my subscription would be suspended until a replacement check was sent.
The problem is no check was ever presented to my bank for cashing. If it had it would have been paid in full. Another thing; I closely follow what checks have cleared every month and mark them off as yes or no.I had been following this check as not being cashed out. I emailed the bank via online to ask them did they have it and not posted it. The answer was no it didn't come in. I always had money in the bank. So not having money wasn't an issue.
I called the company: this old magazine and with my account it was marked as paid. So I waited for it to clear. Then I get this post card.
I found the portion of statement and called the magazine. I spoke with someone from India; who could not explain or answer my questions beyond what information he had. I asked to speak with someone else who knew more. He referred me to an account specialist. I spoke with a white woman who was not much better. Her take on it was "all I had to do was send a replacement check and they would restart the account." I was not sending a replacement check. I was not paying by debit or credit card. I wanted to understand what happened?She then said the check was damaged and they did not have the check to re submit it. I sent them a perfectly good check, a valid check, what happened? I did nothing wrong.
Too many red flags for me. What was wrong or what were they trying to do?
I checked the company August 1, 2011; as of July 27th, 2011 their system says paid in full. the payment was due by 8/18/2011. The payment was for $15.00. I emailed the bank asking about the check on 8/5/2011. The bank responded bank on 8/6/2011 who emailed; the check had not cleared, any further question call--. So I waited. Money in the bank; no reason for over drafts and no over-drafts.
So I called the bank again days later and spoke with people and after calls dropping and calling back, I spoke to a customer service rep who told me what many others had- no record of any check with that number. So I did a three way calling the company with the bank on the line spoke with an eboni who sounded indian?she wanted the same a debit card number to replace the returned check that was never presented. i settled on a cashiers check asked for the mailing address, was given an address, I would find out later was invalid and and incorrect version of an old address. I went to the bank got cashiers check. I went to post office paid $5.59 for certified mailing to this old house magazine P.O Bx 6001 Tampa fla 3366-0001. I would find out on another follow-up call that the address is similar to an old company address but incorrect. also that it takes 3 weeks for payment proccessing. But where is this cashiers check? I have a return receipt on it I have not received back nor has it been returned.
Now 2 methods of payment are lost all behind this company. What's wrong with this picture? I would think that companies are looking for paying customers. I am not going to send any payment to them again after twice sending them payments and I can't explain what they have done with them.
My mind is running wild with who are the liars here? How can this be remedied. I love the magazine; I love it. But this cannot continue like this. This is causing me dures, distress and increasing headaches.
I want to pay those I owe but something is wrong here. CAn anyone remedy this for me?